Check in guy was fast and courteous, and when I returned trailer … the experience was the same. I was only there a few minutes each time.
MICHAEL W.Customer Reviews for U-Haul Moving & Storage of Nanuet
Testimonials From Recent Customers
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Poor reception service mean, unpleasant and unprofessional
Jeff G.Great adjust time when first move there decent price will use again
Farah J. | Overall ExperienceI would not use the app again, it was a total disaster. The app took a long time to check the truck out and even though I did the whole procedure from the app when returning the truck, I still had to go through everything with the store.
CHRISTOPHER ANTH B.Staff very unprofessional. Dropped off vehicle to staff member and was assured there were no issues with my return. Was leaving the facility, I was charged an additional $132 in fees. When calling store to inquire about the excess fees, I was told by sales rep named Jason that his decision was I returned truck in late and in poor condition due to a few blankets being unfolded. This is a terrible and very new requirement. Uhaul rep not once mentioned this to me, at either site. Poor customer service by Nanuet site.
Reyes A.I would highly recommend this location. Everything was ready and the employees were very professional, Thanks for your great service.
JOHN S.Return was great!
JOHN B.An excellent way to rent A van in this economy
Lyle C.The lashes on the transporter needs to be change.
Donovan B.Bueno
BERTHA F.Only minor issue I've ever had is windshield wipers and not very clean windshield glass.
george M.The floor of the van was wet causing my boxes to become wet. I added a furniture dolly to my order and was told it was in the van but it wasn't.
Diane B.the padlocks for the box rolling door on the back are hard to lock and unlock, maybe get locks that are covered from the elements or lubricate them with WD40 or oil with each rental
julie C.Nothing, everything went smoothly.
SUSAN C.Great service
mike M.The Counter person and the U Haul employee that took the vehicle on rterun were gracious and pleasant. Gracias
Goetz V.The service was excellent and the truck was clean.
Cesar M.Excellent service, I Recommend .
Agustin S.Everyone was pleasant, friendly, and helpful. I didn't catch everyone's name, but Michael helped me change my rental (from a tow dolly to a full car hauler) and was excellent (everyone I worked with was).
Christopher C.The young women who helped me when I arrived was excellent. I appreciated all her help. Returning the van was smooth and quick.
ellen C.The uhual had a bad smell. The things we moved also adapted that smell. We couldn't attach our phone ( gps) to the window. It would not stick with the suction adapter. Everything else was fine.
Antonio H.Very rude.
Mikel T.Friendly service, helpful and they always had the trailer I needed.
Ruben L.Staff are pleasant and very helpful.
shawn H.The clerk was very unprofessional and rude I probably wouldn't rent here anymore
clarence C.excellent customer service and prompt service
Eddie M.The system is working just fine. The staff is knowledgeable, friendly and work well together. Check in was quick. The truck was close by and I was on the road in no time. Keep up the good work!!
St Anns C.Great work, no need for improvement!.
guerda C.The staff there are just great. They were very polite and delightful. I will go back to them for every truck rental need. They helped me to be able to feed families of Rockland County. Also other needs that are very much needed.
Tanya H.This location is on point. They're ready for all customers and made the transition as quick as possible.
Shawn H.Staff are quick and attentive. Vehicle was in fantastic shape very clean. Return drop off went smoothly. Excellent experience as always.
Patrick H.People were friendly & helpful. Truck was very clean & we had no issues.
Andrea S.I dropped off after hours
Sabrina H.I noticed the the customer service staff use their personal phone to take pictures of drivers licenses. This is INSANE!! With identity theft running rampant how can U Hall take such a legal risk. I am planning to follow up on this matter with the attorney general's office. Otherwise staff was courteous and professional.
ANGEL V.The guy at the counter was awesome. He was courteous and professional and helped me with everything I needed.
ZHIHUI X.It was a quick drop off
Monserrate V.Truck drove reslly horribly. Kept jerking and hesitating. And as soon as I pulled out the wire on the driver side www not working. I suggest servicing the vehicles before renting them.,
PATRICK A P.Front driving area smelled of smoke
Deborah C.You run a really good business. The computer processing before arriving saves a great deal of aggravation.
Benjamin C.Second time using this facility and will be back!
amanda C.Very good and efficient. Did pre check in on line went easy and smooth
Edward H.Evans was very helpful
zoe A.Have the proper reading of the mileage prior to the customer getting the vehicle.
James D.Quick and Easy at a Great price friendly staff
JONATHANA C.The girls in the morning were ok. They could of at least smiled at the customer. None of them seemed like they wanted to be there. When I returned the van the guys were friendly and smiling. Asking how everything went and made sure to say have a nice night
Wemdy T.People are nice at location
LUIS L.You need to retire OLD BESSIE! The truck is showing way too much wear and tear at 147,000 + miles. The express pick up also needs to be streamlined to make the pick up and drop off process easier.
Gerard B.Some employees looked like they were under the influence of drugs. Rental trucks were in extremely bad condition, to the point, that they were not safe enough to drive on the road and I seriously wonder how company is even allowing this. I will have to seriously raise this issue to appropriate government authorities in interest of public safety.
Sumeet S.Have Velcro in all the rental Val's for your easy pass.
Luis H.I have rented at other storage facilities in the past. I had an excellent experience with Uhaul of 'Nanuet. All staff were helpful and the place was kept clean and welcoming Would definitely recommend
Janice S. | Overall ExperienceEvery thing was great!
Joseph V.Fue mi primera ves rentar un auto con ustedes siento satisfacción no le entendà los mensajes que me mandaron en inglés no entiendo inglés por una parte buen servicio.
Gervin C.The vehicle engine was slipping and was stoping abruptly creating sudden jerk that caused injury to my back. Recommend take truck off line before someone has an accident.
DIANE C.When I first went Into get trick the two staff were very nice and accommodating. When I went to actually get keys and go into reserved storage they "didn't know anything" weren't aware said the lady who had arranged it wasn't a worker from that location and they gave me a second floor storage when I had requested first floor as i have issues with walking It was very frustrating and I won't be doing storage with uhaul again. The truck rental was also very discouraging Not a pleasant experience at all
GLORIBELLMERCED-LUGO R. | First ImpressionsProfessional
Michele D. | First ImpressionsStaff friendly and helpful. Thank you !
Keith B. | Online Move InAwesome team and facility!
CHELSEA M. | First ImpressionsThe gentleman who assisted me was friendly and extremely helpful.
CAROL S. | First ImpressionsNothing negative to report
louise p. | Overall ExperienceStefanie is very professional, courteous and highly competent. Her knowledge and attention to detail led us through a stress-free application process. It was a long day as we waited for our load to arrive. The Staff directed us to the Mall; upon our return, made several inquiries as to our comfort. The Unit was switched to larger size without rancor and cooperation. Finally, although closed, Angelo gave instructions for use of lock box and that our rented equipment could be (and was) left in locked truck. A Good Day! Looking forward to a mutually rewarding experience.
blanche F. | First ImpressionsAngelo was so accommodating and helpful
Carol D. | Overall ExperienceFees are expensive
MILLICCENT L. | Overall ExperienceThe staff was great.
Deborah S. | First ImpressionsEveryone at the Nanuet location was very helpful would recommend them to everyone
Carol D. | First ImpressionsVery friendly staff!
Carmen C. | First ImpressionsWhat a great place and so conveniently located!
Mary M. | First ImpressionsMy experience at Uhaul has been dreadful, and unprofessional. The young lady I spoke with was not very helpful. After 40min of attempts to work this through, a young, tall and skinny black man ask how he can help. From there, everything worked out for the best. And I'm thankful that he helped.
Carl B. | First ImpressionsSuper clean facility! The carts were always available and elevator is huge. Sometimes parking is limited on a busy weekend but overall it's a great place to store your belongings.
KRISTA V. | Overall ExperienceThe entire staff was just fantastic, knowledgeable, professional and helpful.
janette v. | Overall ExperienceEasy to find the sized unit that is right for me, very convenient location, easy access from the street, plenty of carts to use for move in and favorably priced compared with other comparable facilities. I would highly recommend.
James R. | Online Move InThe staff was very nice and extremely helpful.
MARGARET M. | Overall ExperienceThe storage manager was extremely nice and helpful. His instructions were easy to follow. Bsales rep helped me pick the right size boxes for my iitems and still be able to lift them.
MARGARET M. | First ImpressionsMr. Cruz assisted us with great customer service. He was very professional and very knowledgeable of the services provided by your company.. Mr Cruz answered all our questions, it was a good feeling to know that employees do care for their customers. Gracias
JOSEPH P. | First ImpressionsThe 2 employees in the Nanuet Branch on Sunday May 9th were very friendly and helpful
diane P. | First ImpressionsTrying to get in touch with a representative was impossible- was completely inconvenienced with my pickup location and was incorrectly charged for my storage unit. Customer service was horrible
Jaclyn P. | First ImpressionsYvens was friendly and very helpful. He answered my questions and made me feel at ease abut my choice to store my valuables, etc. with uhaul.
delynn R. | First ImpressionsChris and team are very good on their jobs plus friendly and curtesy is a norm at the store at all times
JUAN G. | Overall ExperienceNeeded to store some building materials for a very short time. It was completely free. Have rented from them in the past and would definitely recommend and use them again if and when needed. Clean, lighted, and met my needs. Very positive is the use of moving items on site. Made everything so much easier,
Janice S. | Overall ExperienceSuper clean. Super safe. Staff super Amazing!! Thank you!!
Jorge G. | Overall ExperienceGreat customer service by the staff
Walter L. | Overall ExperienceVery helpful.
FERDINAND M. | First ImpressionsThe storage unit # 1102 that I had I believe was over priced, But it served it's purpose, I now have moved on to greener pastures...GOD Bless !!!
MARC N. | Overall ExperienceAll the Staff was very professional and helpful.
Manfred S. | First ImpressionsA very good experience
JOHN M. | Overall ExperienceAll went well during the time that I rented the facility. Very happy with the services as well.
Margaret A. | Overall ExperienceUnclear information from rep at store, delays, no inquiry to customer preference.
Alejandro M. | First ImpressionsI found everything to be perfect for my needs. The cost was reasonable and I had no problems with anything at all.
terri s. | Overall Experiencebasement level unit. Water consistently leaked Into unit after rain. Unit filled mice feces. This area should not have units rented. Too wet. Staff good, friendly, nice.
Denis B. | Overall ExperienceOverall a good experience
Susan G. | Overall Experiencevery helpful,
DONALD F. | First ImpressionsUhaul Nanuet, was rhe best service i recieved!
Gordon A. | First ImpressionsAwesome!
Clarence F. | First ImpressionsBesides the high price for storage, my experience was flawless.
Charles R. | Overall ExperienceEmployees Tynisha Roberts-Davidson and Eric the GM showed deplorable and disrespectful customer service when addressing an issue one of your reps created on my acct , case was open see ref # 2193830
Giselle O. | Overall ExperienceStorage is perfect thank you.
Baton B. | Overall ExperienceIn the hardest time in my life loosing job and place of residence. I was supported not to loose everything.
christian m. | Overall ExperienceCustomer Service really was great. If I ever need a storage again I will come here again. Thanks again
SHONTIA S. | Overall ExperienceJust Great service all the tine.
REGINALD D. | Overall ExperienceOutstanding service and very convenient. Will recommend this U-Haul to others.
Edward D. | Overall ExperienceVery nice people work there...very helpful.
NEIL D. | Overall ExperienceThe facility was very clean and the people there are professional and helpful.
EDWARD N. | Overall ExperienceThe staff was great and very helpful
RICARDO B. | Overall ExperienceFrankly, it's been one of the most harrowing experiences I've had, as I couldn't get the very truck I'D ALREADY PAID FOR when my willing friends came to pick it up. And I haven't been able to move yet
marianne o. | ReservaciónVery dingy and dirty, pools of water by units and garbage all around.
Marian G. | Overall ExperienceWould be helpful if the carts were larger so you could move dressers and couches. The elevator is large enough to handle them.
Gerard D. | Overall ExperienceEspecially please with the staff.
Daniel K. | Overall Experience