Comentarios del cliente para U-Haul Moving & Storage of Nanuet
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Nanuet
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Mondy C. en
The guys over there are amazing! I use them a few times a week and it’s always a good experience! I’ll recommend them to anyone
joe H. en
great personal
Keith M. en
Fucking scumbags at this location
Chris C. en
The Associate that I worked with (Chris) was excellent. The item that I had reserved was not returned yet by the previous customer. Chris offered a solution and was able to get me to work with my car move.
Frank C. en
They did everything right , great crew . Pickup and drop off was quick. Don’t fix what ain’t broken
Kenneth C. en
I got a cargo van that was completely full of dirt, pieces of paper and leafs. I had to clean someone elses mess so I don't get charged. Next time I will have to look a little better before I drive off.
george Y. en
Trouble
Michael H. en
Answer the telephone and return your messages.
Jeffrey S. en
You have very professional and helpful staff.
Nira M. en
I love the self service mobile checkout, you guys are doing awesome! It’s super easy and very efficient.
Natacha M. en
Very courteous, professional, willing & ready to accommodate customer’s needs. Keep up the great work. . I’m always very satisfied with your provided services. Excellent!!!!??????????????????????
Derek C. en
You can honor customers reservation and not give the vehicle they reserved to a walk-in customer and then try to accuse said customer of lying when they have proof of the details of their transaction in front of your face. I am disgusted with the service and demeanor of the staff. I will be sure to tell everyone about the terrible experience. When I mentioned the “U-Haul†guarantee, I was told nobody knew what it was. I again showed several employees and they again refused to acknowledge it. I will be moving in the next two weeks and I want to thank you for making my decision to go elsewhere easy for me
JOHN M. en
A very good experience
Francis F. en
- Alignment of wheels way off. - Steering was difficult to control.
hersh M. en
The gas level on the contract was not the same as the actual level. and when i filled it up to the same amount i got it, they charged me for the gas
Saundra M. en
Process was seamless.
SHERWIN D. en
Waiting time was more than 30mins on Sunday
michael H. en
They could not find my reservation. I was over billed on mileage and gas
Robert E. en
Keep your service as is, had great experience.
andrea S. en
When I checked in at 7:30 for my equipment it was not available. This was not the employees fault but the customer from the day before. Jimmy helped me and called the customer right away to find out when it would be back. He even checked other locations to see if the equipment was available so I could do my move that day. The customer did return a short time later and Jimmy issued me a 50.00 credit. He could not have been more accommodating. I rented a pick up and transporter. Jimmy checked and the straps on the transporter were frayed and coming apart. He made sure to put a new set on before we left. Thank you for all your help!
Yaakov K. en
Improve the time for pick up. It took me an hour and a quarter to pickup my rental and the took other people in the store longer.
Chris S. en
Great customer service !!
ilan F. en
I had a reservation for 9am. I showed up at 840. I didn't leave with the truck till 945. An hour wait to pick up a truck that I had already reserved is horrible
natacha M. en
Omg... the staff were great!!! I first made the appointment for 9/21/19 which was a lovely experience as always. Then called back to reschedule for9/22/19 the Rep was so pleasantly attentive to reschedule me at my convenience. I was very happy when I got a reminder call about the am of my resrvtn bcz I had overslept. Thank you for the call. The first attendant that I was checking me in told me that my reservation was until 11am which was a mistake/miscommunication which I wasn’t really too worried about bcz I know cust. serv. is wonderful there & they would result the problem in a heartbeat. He called his supervisor & within a couple minutes I was happily accommodated. I had no worries. I don’t use U-Haul often but every time I’m moving. U-Haul is the first & only company I’ll ever used. Moving is a lot & they make it so easy & convenient for you. I don’t use their supplies but they always go further & beyond t assist & all your needs. With U-Haul I have peace of mind. Honestly speaking from the bottom of my heart if you ask me I think other company should merge into one with U-Haul bcz they can never beat them. I’ve never tried them & I don't need to. I’m sticking with the real no matter what. i am very very very satisfied. You have everything covered. Your hard work is greatly appreciate it. I know you guys will keep working harder & harder to improve, to better serve your community. You guys have reached the ultimate maximum perfectionism. I have a lot of graciousness toward the company & his staff. i cannot thank you enough for happily starting my stressful moving day a lot at ease. Keep up the great work work!!!. I will always spread the great word about my always wonderful over the top experience with U-Haul & their lovely kind hearted & the greatest bestest hardest working members. Much success & love to each & everyone of you. Thank you????????????????????????????????????????????????????????????????????????????????????
Jose S. en
Staff was awesome!
Royal T. en
More knowledgeable/professional counter help
Jimmy F. en
The transmission was off. When you put the car in “reverse†the truck has a 3 second pause and shakes violently.
Rich M. en
Facility and employee was great. The text link for after hour drop off sucks. My employee tried it several times with no luck and I ended up having to pay double. Not happy, I should receive a refund for the second day to keep me as a long time loyal customer.
Marie B. en
I got over charged because the app wouldn’t work. No one is helping correct the problem. The vehicle was returned in time. I have time stamped photos to prove. I’ve spent over an hour on the phone Sunday trying to get assistance and had to call again mi day without resolve. Marie 516/417-0885
Michael S. en
Reservation for cargo van was easily done on line. Upon entering for pick up, I was impressed by all the merchandise shown that can be useful on a move. When it was my turn, staff was corteeous, and helpful with explaining details. Upon returning, I had problem with my phone to do self retun. I did a chat with customer service giving them detail of my return. They were helpful and stated they would leave a note for staff at Nanuet of my return. I had a no problem, easy experience with U HAUL.
GLEN W. en
I don't understand if I fill out all my information online and show up with my confirmation number, why am I giving my information all over again when I get to the counter.
THOMAS D. en
Great Experience Employees made it pleasurable.
Rocco M. en
No improvement needed. The store was extremely busy and it was handled very professional from you staff.
Luis R. en
I am absolutely disgusted by the employees working at the nanuet location. There is absolutely zero work ethic, not one person was friendly or was experienced. The lady in front who rang me up was rude and impatient, stank face the whole time. The auto transport i rented had a broken strap that wasnt checked by the worker who guided me to the trailer. I had to wait 14 hours to get this issue fixed at a local shop in White Plains, New York, causing me to leave for my trip a day late. I lost my hotel reservation for Friday night because of this problem. I am truly disgusted and disappointed with Uhaul and their employees, i will NEVER rent from Uhaul again and will make sure NONE of my family/friends or colleagues do. Please believe this will not go unnoticed, i suggest a district manager calls me first thing Monday or i will do what it takes to make sure i speak to someone about this horrific experience i had. I am absolute shock still. Thanks for ruining my trip and last ever uhaul experience. Luis Rolon
Thomas F. en
All was great. The attendant/ serviceman was very bright and courteous.
Margaret A. en
All went well during the time that I rented the facility. Very happy with the services as well.
ROCCO V. en
I was too the trailer I rented came with tie down straps, it did not. The trailer had dirt/mud in it, however they where willing to clean it but since I was in a rush because I had to make an unexpected stop to get tie down straps I passed on them cleaning. Other then that all went well
Fred P. en
Trailers should be swept clean upon return, before releasing to the next renter. The trailer I rented was not just filthy with road grime (had not been washed in a long time) but the bet was littered with trash., NO EXCUSE!!!
edward S. en
I never received the 2 dozen blankets that i ordered and were to be inside vehicle upon 24/7 pick-up as the facility would be closed at time of pick-up. Please refund me the amount paid for the blankets i never received.
Matthew M. en
they need more help at the counter
Eric P. en
My pick-up location in Nanuet, NY was excellent. From pick-up to drop off everyone I dealt with was friendly and helpful. I would like to note however, that my rental experience started off very poorly. When I first made my reservation by phone with U-Haul I was sent to a pick-up location on Red Schoolhouse Road in Spring Valley, NY. I wasted over an hour getting a ride there from my home only to be told when I got there at my scheduled time that they had no truck available for me. This was very inconvenient and cost me valuable time, as I had taken time off work to move furniture. I was under the impression that there was a reservation guarantee, but no one mentioned this to me. When I called U-Haul the representative I spoke with was very helpful and understanding. She sent me to the Nanuet location, first confirming for me that they had the truck I needed available.
Timothy S. en
The Nanuet store was supposed to open at 7am. No one came until 9:30. When it finally opened, there was only 1 staff member to assist about 20 customers. A very unacceptable experience.
steve L. en
The line was long- and it took forever to get service. The staff was very nice, but the computer wasn’t Working correctly and we had to start over. It wasted a lot of time.
Russell B. en
I filed a dispute in billing when I ordered the 9 foot van and told them I was driving out of town I asked if it could be dropped off in ANn Arbor. I was told for a nominal charge the answer was yes. I took the van instead of the box truck based on this answer and because I knew I would be more comfortable in the van. Upon dropping off in Ann Arbor I was told I could not do that and billed an extra $1000-1200. The dispute still goes on and I have spoken to no less than 10 employees of uhaul. This has been the worst customer experience I have had in my lifetime. When the Nanuet manager called me he acknowledged he had told me I could drop it off. Whether he has told the higher ups in an effort to resolve this as of now is unknown but my saga continues so I assume not.
David R. en
Good and fast customer service from pick up to end of the day
Shimon M. en
best uhaul locations and staff
Glenn H. en
Customers wanting to return equipment outside store hours should be warned that they need to create and account ahead of time -- and make sure that the contract links to it (did not for me) so that the smart-phone return can be accomplished.
Daniel D. en
Would have been nice to be able to drop the van off at a location closer to my new home. Otherwise perfect situation
Mamadou M. en
While the people working at this location were very nice, Uhaul did not provide me with a pick up location that I requested or another location close to my house. Therefore the pick up location was inconvenient and costly to me. Because of that, I will not recommend Uhaul to anyone.
jerry R. en
A Guarantee of a vehicle. One was not available even though I had reserved earlier in the week so employe gave me one that was going to be turned in for “stripping “
Mariia M. en
Car working slow
Lisa H. en
On the last day of the month there should be more employees working to accommodate the lines so the men are not so overwhelmed
John G. en
The manager, Bill Barry, helped save a very difficult situation for me. I had 3 volunteers from our Church ready to load up an apartment of one of our parishioners. We had to move then out today and into the new apartment in the afternoon. When I got to the location, which was not my first choice location, they said they had no trucks. He said Uhaul overbooked them. I was very upset and Bill was able to give me a truck with a promise to have it back by the next morning at 7 am. I was able to return thetruck before 3 pm today. Mission accomplished thanks to Bill. There is no way Uhaul should be overbooking trucks. People plan ahead for their rentals and expect to have a truck. The current system needs improvement for sure. Also, the truck was perfectly clean inside and rode very well!!!
Alejandro M. en
Unclear information from rep at store, delays, no inquiry to customer preference.
Joe R. en
Quick prompt service. Very helpful
Ryan D. en
The Nanuet location and staff were great even though it wasn’t my preferred location. This is due to the distance and being charged per mile. If I’m in that area and need a truck, I’ll def stop back for their assistance. On the other hand, the online reservation experience and call center (800-436-7734?) were below average.
David D. en
There was no parking when I arrived. I was forced to park in the nearby shopping center.
terri s. en
I found everything to be perfect for my needs. The cost was reasonable and I had no problems with anything at all.
Denis B. en
basement level unit. Water consistently leaked Into unit after rain. Unit filled mice feces. This area should not have units rented. Too wet. Staff good, friendly, nice.
Susan G. en
Overall a good experience
DONALD F. en
very helpful,
Gordon A. en
Uhaul Nanuet, was rhe best service i recieved!
Clarence F. en
Awesome!
Charles R. en
Besides the high price for storage, my experience was flawless.
Giselle O. en
Employees Tynisha Roberts-Davidson and Eric the GM showed deplorable and disrespectful customer service when addressing an issue one of your reps created on my acct , case was open see ref # 2193830
Baton B. en
Storage is perfect thank you.
christian m. en
In the hardest time in my life loosing job and place of residence. I was supported not to loose everything.
SHONTIA S. en
Customer Service really was great. If I ever need a storage again I will come here again. Thanks again
REGINALD D. en
Just Great service all the tine.
Edward D. en
Outstanding service and very convenient. Will recommend this U-Haul to others.
NEIL D. en
Very nice people work there...very helpful.
EDWARD N. en
The facility was very clean and the people there are professional and helpful.
RICARDO B. en
The staff was great and very helpful
marianne o. en
Frankly, it's been one of the most harrowing experiences I've had, as I couldn't get the very truck I'D ALREADY PAID FOR when my willing friends came to pick it up. And I haven't been able to move yet
Marian G. en
Very dingy and dirty, pools of water by units and garbage all around.
Gerard D. en
Would be helpful if the carts were larger so you could move dressers and couches. The elevator is large enough to handle them.
Daniel K. en
Especially please with the staff.