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YEVGEN G.Customer Reviews for U-Haul Moving & Storage of Nanuet
Testimonials From Recent Customers
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The guys at the shop were friendly and professional.
Paul H.When I made the reservation, pick-up was supposed to be in New City, NY and I was told I'd get a phone call on Tuesday night to confirm that. I did not get a confirmation, but fortunately I looked at the e-mail reservation and saw that I'd pick up the truck in Nanuet, NY. Not a problem to go there but U-haul did not notify me of the change.
Tim D.No comments
JOSHUAKOFI O.I e been coming here often since I moved to my own place, never had an issue with employees, always helpful & friendly. I like being able to make “reservations†to retain a van ahead of time.
Laurena M.process was quick and easy. courteous staff
SHLOIME F.Had 100 miles left on the rental, would like to see some sort of refund due to not using, and also gave rental back 3 days early would like to see a credit back for early drop offX
William W.ðŸ‘🌈ðŸ‘
BRETT B.excellent service
DAVIDJAMES D.No one ever answered the phone. When I do business I want to pickup the phone and talk to someone. Period. The most important thing in business is communication. I had to drive to the location twice. To talk to somebody. Serious problem.
JAMES M.I got charged twice for mileage. I prepaid for 40 miles, then upon return I was charged for another 50.
Andrew R.This rental experience went very smoothly and professionally. Staff was competent and personable and more importantly efficient. Rental was processed and I was on the road quickly. Just keep up the good work!!
ST ANNS C.Rude staff
Matthew S.Chris, the General Manager, was helpful, kind, efficient and fast! A very very good experience at the NANUET NY location!
Beth E B.The staff was very nice and extremely helpful.
MARGARET M. | Overall ExperienceMr Cruz was very accommodating. He has excellent customer service skills.
JOSEALBERTO S.Staff VERY Friendly and had all paper work done in 5 Minutes. Wonderful ðŸ'
UNAA C.I did have a very big issue with the uhaul at 300 rt 59 I booked to have the truck available at 7:30 am with remote access to the keys Unfortunately they did not put the keys in the box I had to call uhaul and found anoth Truck available at this location but not until 9:00 am. Took another 30 minutes. So my move was delayed 2 hours. Screwed up the other folks I had assisting
John T.No comment
JOSHUAKOFI O.Great Staff, quick and easy
JENNIFERA D.both employees that helped me we very friendly and helpful. I was very happy
THERESAL Z.The 24 hour customer service line along with the myuhaul.com link were very helpful and convenient.
PHILIPROLAND C.First Class Experience
RICHARD S.I needed a van at the last minute in the middle of a move. I called and had a van in 30 minutes. Melanie was the person at the desk and she was attentive and professional. I rented for 4 hours, but ended up needing it til the next day, did it on the 1-800 number in the wee hours of the night. It was quick and easy. The young man who checked me in when I returned the equipment was efficient and friendly. It was a great experience all around on what was otherwise a difficult day.
Alison F.Made everything easy , great experience . Top notch crew
MELISSAJ E.The vehicle assigned to me was an older truck,in need of a wheel alignment. The glove compartment didn't open, and the driver side door had to be slammed to securely close.
Antonio O.Great overall service😎
Kirk M.Great staff, friendly & helpf
JENNIFERANN D.Nada
JOSHUAKOFI O.The staff was very helpful and accommodating for both pick-up and return. It was nothing but a pleasure to deal with them from beginning to end.
Jesse M.Friendly staff Comprehensive review of drop off procedures The staff did not mention a cleaning bill and I found that added to my charge when I checked in the vehicle
Ogaga U.Can always count on this uhaul location. Used many times. Always great.
Jay R.All went well. Staff is super helpful, nice and professional.
Jay D.Everyone was so friendly and things couldn't have gone any better. ¡Gracias!
James K.Manager and staff were very friendly and helpful!
Janet B.I asked for the phone number there the stated you can take the number but it doesn't work.
ROBERTO L.Clean the equipment. My van was very dirty.
Mary Beth B.The truck was not in a good condition.
GARY A.Staff was just great in helping a first time renter. I will rent form this location again with confidence.
BRUCER B.The drop off process was easy.
Leon E.I was charged for a dolly that I did not receive. I emailed s and called customer service and have not heard back.
Sara O.Still my favorite U Haul dealer
JAMIEL K.I wish the $1.19 per mileage could go down a bit. Other than that, good service.
GERARD B.The storage manager was extremely nice and helpful. His instructions were easy to follow. Bsales rep helped me pick the right size boxes for my iitems and still be able to lift them.
MARGARET M. | First ImpressionsThe pricing was very reasonable. Checking the van out and dropping it off was very easy. Staff was friendly courteous and professional
PHILIPJ W.Great Customer service.
Mary P.The process of reserving the truck was easy, quick and convenient.
Bridget S.Very quick return and helpful staff
Robert P.Easy to rent a vehicle and very friendly staff. Great service
DEREKMICHAEL L.Nothing to. Improve. You are already a 5 STAR!
FLORECITA D.Quick and easy!
Aaron R.Worst location I have ever been to in my life
Stephen R.The ignition wheel lock was unable to unlock and and road truck assistance was nowhere to be found. after 1 and half hour of of struggle finally the wheel lock suddenly unlock. it would be nice if the road truck would have show up.
RICHARD A.Had to wait briefly for service; but once available, the representative was very courteous and prompt. ¡Gracias!
LISAD H.Was in a pinch. Saved my butt. Thanks.
BENJAMIN J C.Will rent a uhaul again from this location
Felix J.Good service and good prices. Much better than the ones in NYC.
George G.The employee were very rude and need to be retrained!!! The experience was a HORRIBLE from start to end....they messed up and didnt care i lost money due to there mistake. Didn't apologize and the employee gave me an attitude rolled his eyes and afterer giving me the keys didnt tell me where the vehicle was parked...im disabled and this employee was very mean!!!
DIANE C.Great customer service. Will be back
ADRIANEMARIE D.Good service always
Gerard B.Mr. Cruz assisted us with great customer service. He was very professional and very knowledgeable of the services provided by your company.. Mr Cruz answered all our questions, it was a good feeling to know that employees do care for their customers. Gracias
JOSEPH P. | First ImpressionsThe 2 employees in the Nanuet Branch on Sunday May 9th were very friendly and helpful
diane P. | First ImpressionsTrying to get in touch with a representative was impossible- was completely inconvenienced with my pickup location and was incorrectly charged for my storage unit. Customer service was horrible
Jaclyn P. | First ImpressionsYvens was friendly and very helpful. He answered my questions and made me feel at ease abut my choice to store my valuables, etc. with uhaul.
delynn R. | First ImpressionsChris and team are very good on their jobs plus friendly and curtesy is a norm at the store at all times
JUAN G. | Overall ExperienceNeeded to store some building materials for a very short time. It was completely free. Have rented from them in the past and would definitely recommend and use them again if and when needed. Clean, lighted, and met my needs. Very positive is the use of moving items on site. Made everything so much easier,
Janice S. | Overall ExperienceSuper clean. Super safe. Staff super Amazing!! Thank you!!
Jorge G. | Overall ExperienceGreat customer service by the staff
Walter L. | Overall ExperienceVery helpful.
FERDINAND M. | First ImpressionsThe storage unit # 1102 that I had I believe was over priced, But it served it's purpose, I now have moved on to greener pastures...GOD Bless !!!
MARC N. | Overall ExperienceAll the Staff was very professional and helpful.
Manfred S. | First ImpressionsA very good experience
JOHN M. | Overall ExperienceAll went well during the time that I rented the facility. Very happy with the services as well.
Margaret A. | Overall ExperienceUnclear information from rep at store, delays, no inquiry to customer preference.
Alejandro M. | First ImpressionsI found everything to be perfect for my needs. The cost was reasonable and I had no problems with anything at all.
terri s. | Overall Experiencebasement level unit. Water consistently leaked Into unit after rain. Unit filled mice feces. This area should not have units rented. Too wet. Staff good, friendly, nice.
Denis B. | Overall Experiencevery helpful,
DONALD F. | First ImpressionsAwesome!
Clarence F. | First Impressions