I booked a one way truck pickup in St. Louis with a dropoff in the Chicago suburbs. I received a call from a salesperson to coordinate this, and was told I was going to get 1 month of free storage. I never received an email confirming the storage, just a text message. While trying to access my reservation for all 3 things, the people at the facilities had no information about my reservation. The pickup in St. Louis had been moved to another location without notifying me. I called the morning of the storage unit and drop off to confirm, yet when we got there they had no clue about our reservation. I was extremely unhappy with the fact that the Uhaul system seems to not be accessible to all employees and that the reservation I spent time making and also double checking was still not booked properly.
Jennifer S. | First ImpressionsSelf Storage Units in Hanover Park, IL, 60133
U-Haul Storage en Hanover Park
Servicios en esta ubicación:
Características disponibles en este establecimiento:
Unidades disponibles (todos los tamaños son aproximados)
Depósitos de almacenamiento
Ubicadas en el exterior, las unidades de almacenamiento con acceso en vehículo brindan comodidad a los clientes. Al igual que un garaje en casa, puedes ir con un vehículo en cualquier momento durante las horas de acceso para cargar y descargar rápidamente tus pertenencias.
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Pequeño | 5 ft x 10 ft x 8 ft
Acceso en vehículo, 1° piso, nivel interior, sin control de temperatura
Casa de 1-2 dormitorios (hasta 1,200 ft²)- Tarifa:
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$64.95
Por mes
Cerrojo gratis con
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5.0 millas desde esta ubicación
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Streamwood, IL 60107Few Rooms Left. Reserve Today!
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8.9 millas desde esta ubicación
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Elgin, IL 60120Limited Units Available.
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9.4 millas desde esta ubicación
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(U-Haul Neighborhood Dealer)
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- 4.0 es la calificación promedio de clientes
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I'd rank lower if possible. There is no perimeter fence. There are no cameras in the row where my unit was located. The unit (and I'm told many of the units) leak. Paper documents were destroyed. My unit was robbed of valuable equipment. A recliner was soaking wet. Boxes were all soaked. 2 light bulbs were out, one in the unit. One in the hallway. I was told by the employee working her manager said light bulbs were the responsibility of the tenants. The light bulbs were wet from the dripping ceiling. Attempted to resolve issues U-Haul manager Raphael was awful blamed me for the stolen items. Probably was a manager or staff.
David M. | Overall ExperienceI've been a customer for almost a decade. My Uhaul looks out for me. They were very kind to recently work with my latency due to a medical issue. I am happy to be a customer.
MEGAN L. | First ImpressionsThe lady who was there was super nice and friendly. Told us we could back up the truck right to the door as it was raining.
Taylor C. | First ImpressionsAll the hidden fees made our family move more expensive than we thought it would be and when we tried to pay through the app it denied multiple cards making it hard for us to rent.
Mariyah C. | Online Move InWater ran into unit destroying several boxes Need to add n/a to questions. I did not have a response to questions 5 & 6.
Eileen T. | Overall ExperienceFrom the beginning till we left excellent service
Benny F. | Overall ExperienceEverything was great!!
Joe S. | First ImpressionsI just thought it was odd that an alarm would go off every time I opened my storage unit.
Angelique P. | Overall ExperienceWell I'm only disappointed at the way my stuff got damaged. I had storage unit for 3 months, then it snowed and ice piled up outside my unit. Took 2 days before anyone put salt down. Then ice melted and water ran into my unit damaging all my stuff sitting on floor. Flat screen TV's, playstation, books clothes. So I'm not a happy camper, had that not happen, I'd still be a tenent with U-Haul storage. You also got away with me not sueing you'll after falling because of ice at my unit door. Give that girl clerk a raise because she talked me out of it.
Barry W. | Overall ExperienceThe only issue I had was that online it was listed as a conditioned space and when I got there I found out it wasn't.
Kristin A. | First ImpressionsStaff was very friendly and helpful throughout duration of my business here
TYLER W. | Overall ExperienceYour staff is awsome. So friendly and helpful. A real pleasure to work with
Phil D. | First Impressions