ThanksALBERTO O. | Overall Experience
Self Storage Units in Fullerton, CA, 92831
U-Haul Moving & Storage at Orangethorpe Ave
Fullerton, CA 92831
(On Orangethorpe just West of State College across from Kelly tires)
Customer Service Location
860 S Placentia Av
Placentia, CA 92870
(On Placentia Ave just south of Orangethorpe)
- Open Today: 7 am–7 pm
Storage Access Hours
- Mon-Sun: 5 am–10 pm
Move-In Online or Visit Customer Service Location for In-Store Assistance
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Services at this Location:
Features Available at this Facility :
1 Month Free:
Ask about our 1 month free self-storage offer with a one way truck or trailer reservation!
No Deposit Or Admin Fee:
No Deposit Required and $0.00 Admin Fee
Available Units (All Sizes are Approximate)
U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
View Available Units
Few Rooms Left. Reserve Today!2.4 miles from this location
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Few Rooms Left. Reserve Today!6.0 miles from this location
Other U-Haul Services
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
Storage Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Arrived at address customer service provided at time of reservation for a unit. Was told to go to a different location to obtain lock and paperwork by a maintenance worker at the storage location. Arrived at location that remotely manages the storage unit location. No ONE was in the office to help customers. When the 2 girls actually came in there was no rush to assist us that had been waiting. In the middle of checking into my reservation. Girl stopped to go help another customer. Absolutely the worse customer service I have ever experienced!!!!! Was late to return U-Haul to another location due to not being informed as to address. Calling the phone number for help is a joke of recordings.Elizabeth L. | First Impressions
I called the location I got placed on hold for 15 mins. Once I got a rep to help I got placed on hold and had no help. I went to the location and I could see why I wasn’t getting no help on the phone. There was only 1 rep who was helping the 8 customers that were in line. On top of that the rep kept answering calls and placing them on hold and wasn’t going back to speak to them and had them on hold like when I was on hold. After waiting for 30 mins another rep came in and was just slowly walking in like he didn’t see there was a line and helped another client who wasn’t even in line. Then the issue with your system both of the reps computers were not loading. It took longer than it should have.Delia H. | First Impressions
Customer did not leave a comment.DANIEL Y. | First Impressions
I had a really hard time getting in touch with the Placentia office when trying to contact a live person. Their calls were often forwarded to the call center regardless of day/time.Christina M. | Overall Experience
Excellent experience. Always great customer service.Ann P. | Overall Experience
Customer did not leave a comment.eva A. | Overall Experience
Customer did not leave a comment.JUAN M. | Overall Experience
Customer did not leave a comment.MICHAEL H. | Overall Experience
Is always a pleasure coming to this location. Nathan is always helpful and friendly. I would recommend anyone who wants to rent a U-Haul to come here and ask for Nathan!peter d. | Overall Experience
The remote did not work but I have not notified the office yet. We were able to access the facility with the code.jacqueyn o. | First Impressions
Rude Staff. Poor costumer service!Adelle Alexandria L. | Overall Experience
Very fast and easy booking through the app.alvan n. | First Impressions
You facility and staff suck. You dont care about customer service. Do not ever contact me again.Elizabeth V. | Overall Experience
Customer did not leave a comment.RHONDA J. | First Impressions
I'm waiting for the status of my complaints with the Orange County managerbreonna a. | First Impressions
Staff friendly & facilities very cleanMark S. | Overall Experience
Customer did not leave a comment.cody G. | Overall Experience
Customer did not leave a comment.JANET W. | Overall Experience
It was secure but hard to access physically narrow path it was dim lightJoe S. | Overall Experience
Daniel has been great over the years. He has great customer service skills, always willing to help and very professional. His team is friendly and welcoming. I will definitely come back and use this facility in the future if needed. The facility is clean and well maintained, I always felt safe there no matter what time it was. I was not concerned with the safety of my belongings. I highly recommend this location.TARA M. | Overall Experience
Everyone was very friendly and with a lot of disposition to helpMonica R. | Overall Experience
Thank youMARYANN H. | Overall Experience
Customer did not leave a comment.CRAIG R. | Overall Experience
I don’t even know where to start so here’s a list: -24/7 access randomly removed from my account for no reason (2019?). -Not charging my auto pay card, and locking me out of storage, causing my business to lose money -Storage manager is impossible to get ahold of. Whoever I talked to on the phone around 12-2am in October 2022, was one of the worst customer service experiences I’ve ever had. They very clearly did not care about the situation, and just wanted me off the phone. I know for a fact I could’ve been helped - considering in a previous similar situation, a manager was able to grant me access to my unit after hours. I was denied access because U-Haul failed to charge my operational payment method. The rep told me my card had expired, I asked her to read me back the expiration date, which was in 2025. I asked her to explain that, which she couldn’t. This mistake put me behind schedule a full day, making us late at a critical moment. I would tell anyone looking for a storage space that they are better off paying a homeless encampment to watch their stuff, than to trust U-Haul with their storage needs.john w. | Overall Experience