Gracias por el cervicio que tienen estoy tsatisfecho
gerardo C | First Impressions
Customer Reviews for U-Haul Moving & Storage at Orangethorpe Ave
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The employee Cody at the orange store Placentia Avenue facility provided excellent customer service.
Felecia T | Overall ExperienceThe whole process was an awful experience. I was trying to get assistance from anybody that worked on site and I kept getting put on hold every single time that I've called and waited on hold for at least 30 to 45 minutes each time and every time that I would callthe associate with the name of Cody with just put me on hold without saying anything he was very unprofessional. There was one point where I had mentioned to him that I had about Moving my storage to another location and he mocked me by saying "ok good bye" and not letting me finish what I had to say before hanging up. This over just ruined my experience and did not feel comfortable and confident leaving my stuff with unaul. Super poor expirience on uhauls part
Edwin M | Online Move InI never received my receipt via e-mail
dara k | Overall ExperienceAll accept for the yearly rate increases. I think when you have devoted, good paying customers they should be rewarded.
BRENDA M | First ImpressionsThe only complaint is the price constantly increased for such small space and no increase in accommodations and services.
Jamila K | Overall ExperienceManager Daniel is extremly helpful
MONIQUE T | Online Move InIt would have been nice to been told take a pair of scissors. Otherwise it was great. Gracias.
LINDA L | First ImpressionsI just don't understand why the alarm system will always go off every single time you open the U-Haul storage unit. Kind of annoying.
Daniel S | Online Move InCame after hours
JULIET G | Overall ExperienceThe security alarm kept going off and there was a poison box in the unit
Jennifer Z | Online Move InGreat location
Thomas H | Online Move In- Found multiple kinds of insects in every single one of my boxes. - I don't even want to know what was smeared all over the top of my desk but I'm guessing rat feces. - The manager who sets up your account for storage I don't know his name but he was so rude and for no reason really I was actually shocked, my mom had interacted with him earlier and said he was rude and I thought she was just being dramatic but she wasn't. - the facility's front gate was completely open two times when going to my storage. Sorry to leave such a terrible review I don't complain often and I don't like to. But truly U-haul has been once of the worst experiences. And if I can help it I will never use U-haul for anything again.
KATHRYN A | Overall ExperienceVery fast service and convenient.
DANIEL HDaniel whom Manages this facility is amazing! He always took the time to explain and facilitate any of my concerns and questions. He understood the importance of the belongings in my storage unit. 5 star ⭐️ Manager!
AMBROSE H | Overall ExperiencePlacentia office was clear and understanding. Maintenance man Brian was very welcoming and professional, at the time of moving out he went above and beyond to ensure a smooth transition. Thank you to the Placentia U-haul team.
BRYAN G | Overall ExperienceThe guy that handles my move in was very rude and I felt so uncomfortable I was there with my father and it was embarrassing … I was promised the free month by a female employee 2 days earlier for my storage unit a special you are running and he said I’m not a she and argued with me and pretty much called me a liar it was so horrible I wanted to walk out but we are in a time crunch for storage I’ve never been spoken to like that before as a woman He made me feel so bad what a terrible experience I have a truck rental for tomorrow and I’m literally afraid to go back I really hope he’s not there The female employee was so great she was kind and helped me with my boxes and all my needs
John U | First ImpressionsPrice kept increasing. Moved to another storage facilitycloser to my home and for less money.
Lisa B | Overall ExperienceNate and Ednnis were great. Great customer service. Explained things to me and I totally understood everything. High 5 to both of them.
SONIA A | Overall ExperienceInformed personnel of leak in roof, was told to file a claim, which I did. 3+wks later, hole in roof still there. More items soaked, no claim settlement yet, so moved remaining items out and cancelled storage.
ERIN C | Overall ExperienceI was able to move in on a Sunday night. Reserving and paying for the unit online was very convenient.
Jason P | Online Move InLong wait time, learned later that my reservation record after updating , was not saved
Matthew G | First ImpressionsFriendly, professional and patient.
elida r | First ImpressionsNate was great!
SONIA A | First ImpressionsEasy process, professional and courteous staff
Sami M | First ImpressionsEasy process, thank you!
Elvira R | Overall ExperienceThank You For Your Services.
Zakee I | Overall ExperienceExcellent customer relations! Outstanding!!
Dylan S | Overall ExperienceI've utilized your storage facility for many years. Haven't had any issues at all.
Ronald D | First ImpressionsGracias
ALBERTO O | Overall ExperienceArrived at address customer service provided at time of reservation for a unit. Was told to go to a different location to obtain lock and paperwork by a maintenance worker at the storage location. Arrived at location that remotely manages the storage unit location. No ONE was in the office to help customers. When the 2 girls actually came in there was no rush to assist us that had been waiting. In the middle of checking into my reservation. Girl stopped to go help another customer. Absolutely the worse customer service I have ever experienced!!!!! Was late to return U-Haul to another location due to not being informed as to address. Calling the phone number for help is a joke of recordings.
Elizabeth L | First ImpressionsI called the location I got placed on hold for 15 mins. Once I got a rep to help I got placed on hold and had no help. I went to the location and I could see why I wasn't getting no help on the phone. There was only 1 rep who was helping the 8 customers that were in line. On top of that the rep kept answering calls and placing them on hold and wasn't going back to speak to them and had them on hold like when I was on hold. After waiting for 30 mins another rep came in and was just slowly walking in like he didn't see there was a line and helped another client who wasn't even in line. Then the issue with your system both of the reps computers were not loading. It took longer than it should have.
Delia H | First ImpressionsI had a really hard time getting in touch with the Placentia office when trying to contact a live person. Their calls were often forwarded to the call center regardless of day/time.
Christina M | Overall ExperienceExcellent experience. Always great customer service.
Ann P | Overall ExperienceIs always a pleasure coming to this location. Nathan is always helpful and friendly. I would recommend anyone who wants to rent a U-Haul to come here and ask for Nathan!
peter d | Overall ExperienceThe remote did not work but I have not notified the office yet. We were able to access the facility with the code.
jacqueyn o | First ImpressionsRude Staff. Poor costumer service!
Adelle A | Overall ExperienceVery fast and easy booking through the app.
alvan n | First ImpressionsYou facility and staff suck. You dont care about customer service. Do not ever contact me again.
Elizabeth V | Overall ExperienceI'm waiting for the status of my complaints with the Orange County manager
breonna a | First ImpressionsStaff friendly & facilities very clean
Mark S | Overall ExperienceIt was secure but hard to access physically narrow path it was dim light
Joe S | Overall ExperienceDaniel has been great over the years. He has great customer service skills, always willing to help and very professional. His team is friendly and welcoming. I will definitely come back and use this facility in the future if needed. The facility is clean and well maintained, I always felt safe there no matter what time it was. I was not concerned with the safety of my belongings. I highly recommend this location.
TARA M | Overall ExperienceEveryone was very friendly and with a lot of disposition to help
Monica R | Overall ExperienceGracias
MARYANN H | Overall ExperienceI don't even know where to start so here's a list: -24/7 access randomly removed from my account for no reason (2019?). -Not charging my auto pay card, and locking me out of storage, causing my business to lose money -Storage manager is impossible to get ahold of. Whoever I talked to on the phone around 12-2am in October 2022, was one of the worst customer service experiences I've ever had. They very clearly did not care about the situation, and just wanted me off the phone. I know for a fact I could've been helped - considering in a previous similar situation, a manager was able to grant me access to my unit after hours. I was denied access because U-Haul failed to charge my operational payment method. The rep told me my card had expired, I asked her to read me back the expiration date, which was in 2025. I asked her to explain that, which she couldn't. This mistake put me behind schedule a full day, making us late at a critical moment. I would tell anyone looking for a storage space that they are better off paying a homeless encampment to watch their stuff, than to trust U-Haul with their storage needs.
john w | Overall ExperienceFriendly and helpful and courtesy, and would recommend it to friends and family. Gracias.
Gerald J | First ImpressionsHad no light in my storage room and could not see when there was no sunlight. Locks are also inconvenient.
adrian M | Overall ExperienceMis informed about storage Extremely disappointed!
AMBROSE H | First ImpressionsWish more people were working cuz I saw maybe 2 employees to do everything which led me to sitting and waiting to even find someone
Daniel P | First ImpressionsOnline move in not available even though it is advertised.
Francis K | First ImpressionsVery friendly and helpful staff. A pleasant experience.
Ann P | First ImpressionsThank you . .
Scott F | Overall ExperienceI paid for almost 5 years I could not be accommodated by staff or management when I had issues . I was treated with such disrespect by most employees. I am seeking a lawyer since I could not get ahold of staff to get my belongings out and they locked me out with no good explanation. So I lost my most valuable items after paying for almost 5 years . Only reason I moved out not an money issue a Thief issue. And when informed they didn't have any compassion or concern . Very unprofessional and heartbreaking to know I paid all those years to be treated unfair & as if my complaints weren't a concern to them .
Madeline M | Overall ExperienceThe initial digital setup still has activation issues
SHEDRICK B | Overall ExperienceFriendly, fast, and fair
Natasha F | First ImpressionsIt took 4 different U-Haul units to house all my belongings for almost 4 yrs. I was comforted by the fact that my stuff was kept safe and close to me. Over the years I've rented trucks and trailers and now these storage units. Everything was clean, well maintained, and the at each facility was professional and helpful. Particularly those where my belongings were kept for so long. Thanks U-Haul!
MARYLEE M | Overall ExperienceN/C
MICHEAL B | Overall ExperienceWas not a drive up at all I was not told the truth so I would never recommend or will I rent a storge without seeing if it's truly a drive up
ShaMetria F | Online Move InI did not receive the pad lock for my storage. Carla called me and asked me to go pick one up. Very nice customer service.
ANNA V | First ImpressionsThe people here were very helpful when needed. They really went above and beyond to help me through tough times during the pandemic. Great storage facility and caring management. They waived late fees all the time for me! Grateful for this experience!!!!
TERRANCE M | Overall ExperienceProfessional staff, and clean storage, convenient hours.
Miiram N | First ImpressionsImmediately cancelled the storage unit. Was not advised the 10 x10 unit only had a 36 inch entrance door, to small an opening to get what I had to get inside. Should have been told door opening size at counter. Also, not told storage site was not as same location where I rented the truck. Otherwise the experience good.
edward j | Overall ExperienceThe only complaint I have is with the manager and the cleaning lady. The cleaning lady told the manager we were drinking alcohol and that wasn't true also we left our car . I called the office and asked if there would be a problem to leave the car while I take u haul truck. I told her I would be right back for it and was told no problem then I get a rude call saying they saw us drinking and why did we leave car. She should have got her facts before talking to me like that. I don't know if I will rent a storage again after that . My daughter is dying and I went to Arizona to get her belongings. And there was absolutely no reason to disrespect me like that
Debby a | First ImpressionsHands down the best storage rental experience I've ever had. The facilities were safe and well maintained and the staff went above and beyond. I will highly recommend U-Haul storage to everyone I know.
Yvonne G | Overall ExperienceEasy to acces very nice an safe
Ludemis U | Online Move InEasy rental process. But when I arrived at my unit, I had two unexpected surprises. First, there was no light bulb in the unit, and since I arrived at night, I had to go to the store to buy one just so I could see what I was doing. Secondly, my unit did not have an entry way facing the street. My unit entry door was at the end of a corridor in a side door, which made getting a long couch into it challenging. If the app made it apparent about the access door to my unit was in a side corridor door, I probably would not have rented it and look for one with a door facing the street. But not having light when I arrived I fault bad maintenance/management by uHaul.
Randall P | Online Move InAll the staff were helpful all the time! A real nice storage atmosphere ! Yes I would recommend to a friend or not a friend! A really cool place.
Johnny A | Overall ExperienceOnly reason I moved out was the price increase
henry d | Overall ExperienceYour company should invest in training material to educate Daniel Williams on how to be a manager because I have never seen such poor customer service in my life!! There is no resolution with this racists, condescending, SEXIST, discriminatory, sorry excuse of a manager. I've had better customer service from a hormonal teenager working drive thru at a fast food joint!
Evelyn N | Online Move InWhen I first reserved a unit I was told at the office on my move in date that the unit was not available and that no units where open to rent.... So I left and checked online to make sure I had the right place I did so I paid for the unit online and was given an access code and unit number.... Why is it I was told no if I could do it myself
Jammie G | Online Move InEstoy muy contenta y tranquila por la limpieza y el sistema de seguridad.
Miryan S | First ImpressionsGreat access and the unit was perfect for my needs. On move out, I was called to verify. I thought that was great service.
Armand C | Overall ExperienceThe only thing that would have made it better is if the lights in the units could be used.
Dan T | Overall ExperienceI just think you need to spray for spider found a lot of very large black widows when moving out! Very scary!! I'm scared to open my boxes!
Lisa E | Overall ExperienceThank you! Your service made my move easy. Thank you so much!
Keith L | Online Move Ineveryone polite,helpful & professional. Unlike other storage staff members ,who don't really care for they're customers & some could be down right not right , & need to take notes from U guys ...& get right
george f | First ImpressionsNever have I had such terrific customer care. The manager there is amazing and all of the staff is equally welcoming. I've never seen Such an immaculately clean storage rental disability in my life. I've Highly recommended this location to everyone I know. Michael is the goto man for everything: questions, answers, quotes, install, you name it!
Yvonne G | First ImpressionsOverall a very good experience.
Robert G | Overall ExperienceI objected nearly every month to an insurance fee and stated that I have my own insurance. The fees were never reversed. Service at their off site facility in Placentia was marginal. They were helpful during the move-out process, but I would not recommend this location to anyone.
JEFFREY S | Overall ExperienceThe process from start to finish was impeccable and easy. The facility was very clean and safe. Daniel Williams was very friendly and helpful assisting me from initiating and opening my account/unit, to closing my unit out. I highly recommend the Fullerton Uhaul location on Orangethorpe. Gracias.
margie p | Overall ExperienceI tried calling numerous times to confirm my reservation and never got through to an associate. I would be put on hold for prolonged periods of time. I decided to go directly to the office on my move in day. When I got there, there were two employees sitting there doing nothing. Not on the phone with other customers or doing other tasks. The two employees were not helpful at all. Initially, we were not greeted by the two male employees and we were the only customers in the office/store. Finally, the older gentleman directed me to the younger associate to assist me. It took a while for him to find my reservation. Finally, the associate told me that i was the 5th reservation and there were only 4 units available and since it must go in order of reservation, I would not be able to move in to a unit as initially reserved online. I would need to wait until an auction opens up later in the month for an available unit. This was concerning as I was expecting to move my things in and it was already the end of the day for my reservation. I left disappointed and checked online again to find the online booking and move in process. I was able to book and gain access immediately. I would suggest better training for employees and better service.
Theresa M | Online Move InMy biggest problem was being able to get through to someone on the phone. I tried for 3 days to call to close my account and was on hold for over an hour each time. A call center maybe would finally pick up and send me right back to the main line where i would continue to hold until i would give up. I finally had to drive over an hour to go to the office in person and close my account. It was a horrible experience. You know, moving is hard enough without having to make continuous calls with no avail. When i questioned the guy at the counter after driving an hour and waiting in ling for another 20 or 30 min. All he could say was " cant you see were busy" wow!
TASHA G | Overall ExperienceVery professional staff, that really helped me out. I would definitely recommend this facility to my friends.
Madelynn J | Overall ExperienceExcellent help.
Johnny A | First ImpressionsFirst I tried to reach someone on Friday but spent over an hour on hold. I eventually went to the local office for assistance. Then they accidentally double booked the unit. I booked and paid for the unit at the office on Friday. On Saturday, when I went to move in, another person was also moving in. He had booked and paid online Saturday morning. i tried calling the office and waited on hold for 15 minutes only to learn that I was speaking to someone in a call center and not in the office for the facility. (Storage is on one site, Fullerton, while the office was in another, Placentia) I also learned that the storage system was down so they couldn't even look up my account. We had to go over to the office and the staff was very helpful. They came over to the storage facility and had to check each room before they could assign a new unit since the system was down. So, my 2 issues with the experience are: You can't call and speak with anyone at the store, you only can speak to someone at a call center and that happens after being on hold. The fact that I can't ever speak ever with anyone at the local office is not only inefficient but poor service. Having a unit double booked is extremely inefficient AND horrible service for the customer. You guys have a ways to go before I would say you provide good service. Your prices are great and the staff at the local office is friendly and helpful. Those are the 2 reasons I would possibly recommend Uhaul storage. But I would tell them about my experience and tell them to be careful and put a lock on your unit as soon as you are assigned a space.
Janet S | First ImpressionsUhaul is a great company that is always available to try and assist with all moving needs. They would rent out spare Limbs to amputees if that were any kind of possible addition to rentals that could help people that don't like to hire movers and drivers for their personal priorities.
Ashley D | Online Move InClean and safe and friendly good price
Mohamad a | Overall ExperienceCard & alarm didn't work couldn't get in for about 30 minutes
Christopher D | First ImpressionsUntil now I don't know if my Key Card and Clicker will work in the storage Facility. Time is the only thing that I dont have abundance, but calling for help, I wait , then we thought its ok, they ask me to come back to the main office, I really thought they fixed the problem but when I got back to the storage, its like I just a good half a day of my life trying to get inside my storage unit and get some very important stuff that is needed for my appeal to my visitation rights which the Mother tried to keep me from seeing my daughter, that resulted to a very difficult time in my life.
MInandro B | First ImpressionsTara has been so accommodating very professional with Excellent Customer Skills . Wish there were more employees like her . Thanks Tara Madeline Martinez Phone 747-227-9680
Madeline M | First ImpressionsCriminals
Kurtis D | Overall ExperienceI would rate excellent but I have been unable to move into my storage unit. The key fob I was given to access the storage site did not work. I went back to the center and I was informed there was a technical isssue about my info being transferred over so I can access the storage site. Was told I would be given a call once it has been corrected but have yet recorded that call, it has been about 24 hours now. I tried calling the center back but was transferred to customer support and was informed they would message the center to call me but still have not received that call back. Am I going to be paying for a unit that I cannot access?
RUBEN R | First ImpressionsThe staff is doing the best to help customers.
maria r | First ImpressionsI have been trying to reach a staff member at this location for a week to discuss obtaining a larger unit. No one has returned my calls, although customer service has promised a return call. In addition, I am not moved in yet and I am being charged from the reservation date. I am scheduled to move on February 3rd and I am extremely worried.
Cemelia C | Online Move InI paid my Bill on 1-14 2021 auto pay and moved out on 1-16-2021 , will I be refunded for the month ????
elizabeth c | Overall ExperienceFue una Buena experiencia
JORGE M | Overall ExperienceTara, Nathan and crew are always great to work with - Professional and efficient. I am a small business owner and truly rely on them
FELTON B | First ImpressionsOutstanding staff and manager provided quality service for a great price. The manager Tara is wonderful and caring to all customers. The property unit was in outstanding shape. The grounds and bathroom were very clean. The price is very reasonable. I highly recommend this facility to anyone. I give the manager, staff and property unit a 5 star review
DONALD W | First ImpressionsWhen I realized the unit I asked for was too small, the staff immediately got me a bigger one. I was so grateful for their help.
Judith R | First ImpressionsThe CS individual I worked with, Edgar was rude and called me an expletive. Requested to speak and deal with the Manager Tara who was pleasant and helpful. The gate opener and card would not work after 5 attempts going back and forth between the storage facility and the main office. Nelson worked diligently on the problem and got the situation fixed. My hat is off to both Tara and Nelson, but Edgar should be reprimanded.
Scott F | First ImpressionsPeople are living in the storage units. In the second row notice a white van that is always there. They live in the storage unit. Tons of druggies walking inside the storage area.
Robert M | Overall ExperienceHours say 24/7 access but was in formed by star they are 5am-10pm. Then the "night watchman told be more like 6-7am till maybe 10pm. Had to go to a totally different location for paperwork as no staff just a wastchman at the storage location. Then I was scheduled for 1st month free and pay second month. The staff tried telling me I pay 1st month and get second month free. In the end I got the first month and insurance free. These people suck!-- never again will in work with Uhaul. My over all experience has been so stressful!!!
Syndi T | First ImpressionsTara is amazing and a great manager! Her team is strong as well.. Thank you for all the fantastic customer support, for making a difficult experience easier to deal with (Moved my parents and my belongings from their home after my Mother's death) and for keeping my items safe all these years! GOD Bless you all!
Olivia C | Overall ExperienceOnly problem i encountered was probably my own fault but billing seems alittle bit off.i moved in on 24 rent was due the 24 th i pay bills at begining of month thru 10th or so then everything is done. I looked at app it showed due aug 24 2020 $0.00.so i thought like the first month free was because i rented a uhaul truck within last 2 yrs and i rented one the day we move into unit so i didnt questiin it unril i fir email saying i owed eent on uhaul.. but really thank toodness for that email.. thank u for all thw help u did provided me and my son 24 202
Cynthia A | Overall ExperienceJust the access hours not convenient but other then that good service!
Jose D | Overall ExperienceEasy to use love drive up plus easy access
Tracy G | First ImpressionsExcellent storage facilities and fantastic customer service. Always a pleasure working with Tara and the rest of the U-Haul staff!
RONALD D | Overall ExperienceI was told the access hours were until 10pm and it was closed at 8:50pm after loading everything up in the truck. It wasted approx 2 hrs, and gas mileage. The staff helping was not trained well.
Amanda C | First ImpressionsPrices could be better, otherwise good experience.
PAULINE K | Overall ExperienceThis is the second unit i rent. 1st unit , when i got there , it was rented to someone else. Had to drive to the main office and cancel that unit, credit my card, rent another unit, ect. Thie second unit,, was adjacent to a unit WHERE THE LADY LIVES THERE. HER STUFF IS IN THE HALLWAY, THE ALLEY, TRASH EVERYWHERE.I COULD NOT GET TO THE DOOR,. BACK O THE MAIN OFFICE, CANCEL MY CARD, GET ANOTHER UNIT.
George A | Online Move InAlright !!
Mike o | First ImpressionsVery good customer service
Tina L | Overall ExperienceAFTER, My on line experience that double booked my unit, the staff at a satelite location , finally got it right.
George W | Online Move InWonderful experience I would tell all-my family members and friends about the experience with U-Haul storage facility And to make sure they go to the Placentia location Tara Mathewson Excellent .
Norman P | First ImpressionsProfessional and courteous transaction
Rosalind A | Overall ExperienceI rented two spaces 5x10 and 10x10 both perfect for three months. Thank you Tom & Sonia W.
TOM W | Overall ExperienceIt was a pleasure storing my stuff there I know it was safe. And I also like the auto bill pay that's a great feature to have if I ever need to rent a storage unit you will be the first ones I would c
Audrey M | Overall ExperienceUnprofessional. A Male staff member stole my parking space and ran inside, no apology. The female employee wasn't very warm to me when I asked about partial refund to move out early. Manager was nice.
JOHN Z | Overall ExperienceYou guys are great
latasha b | First ImpressionsThe alarm system really works! I like the remote and card access feature. Bathrooms is a plus.
mark b | Overall ExperienceAlways helpful,, Thank you for being so quick to service us. Tom
TOM W | First ImpressionsFast and efficient!!!
Urbano C | First ImpressionsThe young man that did my intake was very nice and had excellent customer service skills.
elizabeth d | First ImpressionsGood so far.
jeffrey f | First ImpressionsWe were very impressed with Misty, she was very nice, great attitude, Thank You Misty.
Glennon W | First ImpressionsNo
KEN C | Overall ExperienceThe office is located 1/2 mile away from the storage. Instruction wasn't clear and the phone line was busy for a long time. I ended up missing my flight for this confusing situation. Be aware!
KATE P | First ImpressionsEasy access. Always felt safe and secure. Staff helpful. I would use these facilities again if ever needed!
JAYNE P | Overall ExperienceI will miss Tara🙂
CYNTHIA M | Overall ExperienceRad
Matthew N | Overall ExperienceWe r sorry for the trouble we may have caused but it wasnt intentionally in our do to the reason that as well as we where on our payments we are trying our best to have the money we thought had given
sandra h | First ImpressionsGreat storage facility
Amy V | Overall ExperienceGreat experience!
Viviana M | Overall ExperienceNope
KEN C | First ImpressionsSmooth process moving in using my phone right at the facility. Straight forward, step by step. All necessary information is sent right to phone.
John M | First ImpressionsSmooth and efficient transaction
Rosalind A | First ImpressionsI have been renting storages all over OC. I am very impressed with this facility and customer service. I like the gate access features, cleanliness, security and bathrooms.
mark b | First ImpressionsDan and crew have always been helpful and professional with every rental I've needed. Good people. MIke M
FELTON B | First ImpressionsNumber one
Christopher R | First ImpressionsTara, Daniel & staff were a great help at the Placentia U-Haul. I will definitely be renting a moving van from them in July.
Gay C | First ImpressionsVery convenient...no issues.
Jeff R | Overall ExperienceThe group of people in this office assisted me with the upmost courtesy and grace. Each in his / her own way helped to make a very difficult situation as smooth as possible.
MARYLEE M | First ImpressionsExcellent service, Excellent location... You guy's are the best....
Tony G | First ImpressionsOnce I was switched to have my account handled by 860 placenta I felt the customer service decline immediately. They were not professional and were not polite. There were other issues
JACKIE S | Overall ExperienceGreat facility. The move in and move out was excellent. Thx for the great service
rosemarie f | Overall ExperienceI keep receiving an error message when trying to set up & pay for my storage ???!!!
shelby s | ReservationYou people aer vultures and you sold my property when i was having a realky hard time. I had been laid off from my job, lost my cell phone service and in three months you sold my worldly Posessions a
kevin w | Overall ExperienceFacility was very clean and secured and yet was also very comfortable and content without feeling rushed or being watched.
Carol G | Overall ExperienceNice people and they are helpful
antoinette b | Overall ExperienceI was with UHaul many years and was treated with professional and friendly staff at all times I would highly recommend U haul to all my friends and family
SHIRLEY B | Overall ExperienceGood deal for what we got
jourdan p | Overall ExperienceThis branch of uhaul is by far the worst place in the business. The G.M.(general manager) is incompetent and is very unprofessional I'm his duties. I don't recommend this uhaul to anybody
KEVIN K | Overall ExperienceHave not moved in yet thank you
Shelby S | ReservationI am a return customer. I will say this unit is best. It offered what I want and need. Not doubt. I will come back again.
kenchen h | Overall ExperienceOutside of the lock not being in the storage unit; I appreciate the convenient location to CSUF and the 24 hour access.
Sean R | ReservationUhaul has always been my choice for all my moves
Evon S | Overall Experiencewill not be doing business here again.
Arturo V | Overall ExperienceVery clean and the facility looks secure.
Benjamin G | Overall ExperienceThe local facility and staff was great but the National corporate was completely wrong on all aspects of all transactions. Would be on hold for extremely long periods of time for wrong info Get it?
eric w | Overall ExperienceEverything was great. No complaints.
Steven S | Overall ExperienceAssistance with actually physically locating your unit/check in (person on premise not present) and a quick run down of the premise would have changed my rating to excellent.
Ravi P | Overall ExperienceVery Professional, will be a repeat customer as needed.
Stephen M | Overall ExperienceGracias
william w | Overall ExperienceGreat staff and easy move in!
Jazmin M | Overall ExperienceI did not like the rental process with out an attendant.
Michael MWonderful experience. Tara explained everything to me clearly and completely.
JERRY OExcellent quick service by agent. I did not have a reservation.
JUSTIN OVery Good,our Attendant John was Helpful & Tara was Terrific@U-Haul Storage Place,Fullerton,CA & EDDIE@U-Haul Trk Rentals,Anaheim,CA Treated Like VIP's when Renting a One-Way 20 foot Truck&Car Trlr today! Sincerely, Monfred"Monty"Keifer
MONFRED KThe people here were great! I came in here crying because the budget rental place down the street overbooked and told me there were no more trucks even though I had a confirmation email. I was so upset, and they were unable to help me get a truck from another location. I was in tears and frustrated because today was my only day to move and I didn't plan on spending more money to go elsewhere. I came to this uhaul location, and the woman was so kind and understanding and did her best to help me find a rental in my budget. When I came back later that day, the check in process was quick and easy and the man who helped me was very friendly and eager to help. Thank you Uhaul for saving the day! Your customer service was better than expected, the trucks were kept nice and well maintained and easy to drive! Awesome stuff.
kya hThis was a new van, but the new car fumes from new rubber and plastic were nauseating. Need to air out the van and add a air freshener.
Luis SThreatening a customer that her rental was reported stolen by the computer and she would be pulled out of the vehicle in front of her kids by gun point because an email requesting an extension was not acknowledge?d is not how u treat rental customers. I will not rent from a uhaul again after that experience... And I will advise my friends not to do so either..
Maggie Lyour prices are creeping up too high but the place and the customer service is fantastic also you need to put back the lighting inside the storage units. that was one of the selling features for me when I first came there years ago the Storage Bends are too big to not have lighting inside of them.thank you
EDITH GAngela was a great help. I left some items in the back of the van & she was very quick in calling me to let me know I had left them.
Tim WThe staff at this location are extremely professional and capable! I accidentally locked the keys to my classroom in the truck, and they called me right away to notify me that they had them and that I could pick them up first thing in the morning. I am VERY grateful for their help and will certainly use this location again! Thanks so much!!!
Rob SFantastic customer service! Very efficient and accommodating to our needs. Best rental place I've ever used.
wendy tCustomer experience was horrible on my first time with Uhaul I'm a military Vet I have respect for people but it seemed I wasn't given the same back. I got charged for mileage even though I was going to return it on the the same place. Lady said insurance is mandatory, and just for moving 11 miles total I was charged $77. Money is not an issue it was just the experience was bad. I would not go back to Angela Behrendt. He said no AAA discount or Veterans discount. No unlimited in town miles. Never coming back to this location.
STEVEN RMy rental experience was flawless!!
Roel PThe employee, wish I would have got her name , was very helpful and courteous,an asset to your company
DANIA CNothing, great van at a great price. Good mileage too.
Ryan WFriendly, quick and convenient.
Ron VClyde was super efficient, helpful, and courteous, and made this rental experience a positive one. For such reason, we'd definitely refer a friend! ¡Gracias!
susie eI appreciate the great communication from uhaul. I was scheduled to pick up van at Placentia location and called me the day before to pick up at Orangethorpe location instead. Check out was fast and around the block. Van work well, no problems. Clean and not dented up, no window chips or broken cab equipment. Office area was clean and presentable. Staff very friendly and helpful. Will rent from Uhaul again.
Mark BStaff was extreemly friendly and helpful
Karen STara at this location is awesome.
GILBERTO Spricing is a little high or at least a discount for renting multi units.just a few short years ago you had a few fantastic dollies to use for free you replace them with an average dolly bring back the fantastic dollies for free.I have 3 average dollies I don't need to rent one.the couple who run the storage units are absolutely fantastic people.
EDITH GSecond rental this week. This vehicle was clean and new smelling! Great customer service. ¡Gracias!
Maryanne MEverything was great, awesome customer service. Only problem is that van smelled like cigarettes and there were cigarette ashes in all of the crevices.
maryanne mGreat Customer Service and very friendly!!
LOVEE HThis place has limited vehicles available for rent but with surrounding locations nearby that really isn't a huge concern. This place was great and Clyde was an exceptional attendant. He made my experience completely worry free and was a phenomenal help. =)
CHRISTOPHER VThe inside of the van had food grease all over the floor from a prior customer. Apparently this renter uses it for a catering business. The grease soaked into my new mattress, and now it can't be cleaned off
CHERY SThere was a problem with the contract software transferring preregistration info and the attendant had to reprocess the contract. She handled the reprocessing efficiently and graciously.
JAMES EAngela was great.
Robert SThis crew is awesome, so friendly and helpful. Gracias
ANN RStaff was very helpful and polite. Rental truck was clean and in good working condition. No problems.
NICHOLAS GExcellent. Clean truck. Friendly and helpful staff. Definitely would recommend.
JOhN GYour staff here always does an amazing job. They are very knowledgeable, friendly and courteous. Keep up the good work.
Tara MGive your memprotes praise for doing such a curtious and professional job. Everyone does better when they are acknowledged.
Ann Rcontinue with what is being done now.
Arthur BUhaul need to review their employees very much.
JOSEPH Sgreat customer service.
ADANNA Ai was charged doulbe the price of rental not cool. william manning
WILLIAM MI called and spoke to Tara and she was great on the phone, gave me accurate directions and took care of me right away! Great job!
BRADLEY SHad a great experience. Girl who helped me at the front desk was AWESOME! The move itself was a bit of a nightmare but that's another story. It's over and done...thank you guys for the great service.
ROBERT SEvery thing was great
beatrice FIt is such a pleasure to have all of my questions answered about renting out a van. The whole staff is kind, curtious and very helpful. Thank You!!!!
ANN RI had to go to two locations to pick up the van. Staff should be trained to hold the van for a reservation. This Fullerton location was very helpful and came through.
CHERRI CLower your damn price per mile. 59 cents per mile? Really? That adds up when you're driving hundreds of miles. If you're anywhere that is not a big, populated city, your $5 lunch budget will quickly balloon to a 9-$12 overall cost. That's nuts.
ADAM SFantastic service, location seems small and plain compared to other locations.
SAMIR MWent in Sunday at 11am and was out of these minutes later. Angela was very easy to work with and helped us with any questions we have. Keep providing the great same service!~
HARRISON WWe actually rented from Budget one block away and when we showed up they did not have a van. Came to your location and Angela was very helpful and courteous both in check out and checking back in. Thank you
TIMOTHY Rcan't improve on this experience. We'll be using this location from now on.
JAMIE MNothing... everyone was friendly and helpful.
ERICA DDashboard lights don't work! Was driving at night and couldn't see the speedometer!
Mike HTara in your office was very helpful. We will use this location again because she is knowledgeable and she seems trustworthy.
PETER CGood customer service
Manuel CCargo van clean with air cond and lots of power. Perfect service with moving supplies on hand. Clyde was very curtious and helpful. Will recommend to any friends and family.
THOMAS kTake away that awful 30 dollar refuel fill and just charge for the gas missing.
skyler sAs I commented on the phone to the salesperson, the vans air conditioner was very low and because of the bar between the cab and the back very little to no air made it back there. We deliver flowers so I had to have my driver make separate trips because the flowers could not stay in the back for very long. However the scheduling and pick up was very convenient and staff was easy to work with
LINDA WGreat Service from Tara!
Donald Weverything is perfect !
XINBEI ZNever had any issues. Thanks for the many years of excellent customer service.
zane sVery quick and efficient process, the staff values your time and money.
HENRY EI returned the truck after working hour, and the barking of a big dog (in door or next door of this office) sounded very intimidating.
PHILIP LThe customer service that I received at this location was excellent.
MYRON SFriendly great people!
GARTH MInitial interaction with Tara (the office lady) was okay, but she was a little rude. I suppose direct, but she certainly didnt make me feel like I was a valued customer.
RYAN BMight want to suggest a dolly. I thought there would be one in the truck but there wasn't.....my mistake. However, since one isn't automatically provided my suggestion would be to ask the customer if one is needed. Otherwise, the staff was most courteous & helpful:-).
Pat K