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MICHAEL P | Overall ExperienceSelf Storage Units in El Cajon, CA, 92021
U-Haul Moving & Storage en El Cajon
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13210 Poway Rd, Poway, CA 92064 View Available Units12.7 miles from this location -
U-Haul Moving & Storage of Chula Vista
99 N 4th Av, Chula Vista, CA 91910 View Available Units12.9 miles from this location
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The unit I rented was on second level and I had to use a portable stair crane that was heavy and very hard to maneuver to access it. I would not recommend this to any elderly or persons with limited strength!!!
MARILYN A | Overall ExperienceWhen I booked the space I was not told it would require climbing a ladder to access the unit. Being over 70 years old that was not possible. I was able to get 2 smaller units at ground level but they are not 6 ft high, unless you are counting the area above the ceiling supports.
donna f | First ImpressionsNo comments
Akemi G | First ImpressionsNo comment
Ron p | First ImpressionsThe in store representative was very helpful, professional and knowledgeable
MELISSA T | First ImpressionsI never actually rented the unit so can’t answer the questions
Natalie P | Overall ExperienceFrom getting started with Martha to check out with the young lady working yesterday was a breeze and the lady who cleans the place my god she is awesome will be back if I ever need storage
JOHN P | Overall ExperienceExcellent service
mohamad s | Overall ExperienceThanks for having me I lost my job and I put my things in my friends place Thanks have a good day
Jennie p | Overall ExperienceYour staff on the evening shift Is rude with very poor customer service help but y’all morning staff was very helpful
kejuan w | Online Move InRenting the truck worked out great but I was told by a employee that after I returned the truck that night I could call or make a reservation to obtain a storage that same night and would get a month free since I rented a truck. I cancelled a different storage I had at another company to get the month free & what seemed very convenient but was told by customer service I had to pay $69.99 and that they didn't have access to the month free deal & I was given false information. I was/ an upset for wrong information and inconveniencing me.
Elyjah R | Online Move InI like it
james d | First Impressions我是第一次租自助仓库,由于我的英语不太好,给我办理的年轻女孩也是很费劲顺利帮我完成办理。办理入住后我想要个推车不知道在哪里,我找那位年轻女孩帮忙拿推车给我,那女孩只说了位置,我听不懂她说位置,然后又问了第二遍她还是简单说几句,我还是没找到。过了一会儿我又问了另外年纪比较大的大姐,她二话不说直接带我去拿推车,然后我就拿到了。在这里我要向大姐说非常感谢。另外我希望接待我的年轻女孩能对每一个英语不好的人再多点耐心。谢谢
MINGDA L | First ImpressionsThis facility is a dinosaur! Having senior citizens like myself have to move heavy objects up and down an unsteady rolling ladder is ridiculously dangerous and incredibly difficult!
DONALD K | First ImpressionsThe assistant checking me in was very friendly. She provided clear instructions. She was very helpful. I reserved everything online, but she wasn’t seeing it in the system, so we had to it again, and when I tried accessing the unit, the second check in wouldn’t let me in( but one of the guys assisted me. Overall, good experience.
Bonnie R | Online Move InNo elevator at U-Haul Moving & Storage Of El Cajon. Lock Latches of my unit was uneven, spent 20 minutes trying to put the lock on latches of the unit door. Staff member had to use a drill to enlarge the diameter of one latch, so it could work. Storage building is like a maze, hard to find your unit. I spent 2hrs there for 15 mins job - 5 boxes to be put in to the unit. I got very frustrated with the whole situation. Someone was trying to break into a unit- it turned out to be theirs, as they lost keys. My overall experience at this storage was not good. One Staff member was very nice and helpful tough. (that is why 3 stars otherwise would have been - star).
Devrim K | Online Move InMartha was extremely helpful made the process a breeze
JOHN P | First ImpressionsPriscilla was very helpful as well as very professional at the same time as she listened to our storage facility and rental van needs. She located a great unit and supplies and boxes we needed to,make our move complete & successful & stress-free. U-Haul at that location shall be clearly smart to promote Priscilla to General Manager
WILSON C | First Impressions