Both of the mgmt team that helped me were very helpful and am pleased with getting my unit.
Helen W | First ImpressionsSelf Storage Units in Decatur, AL, 35601
U-Haul Storage en Decatur
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¿Qué es Múdate/Alquila ahora en línea?
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U-Haul at Beltline
2002 Beltline Rd, Decatur, AL 35601 View Available Units0.6 miles from this location -
EZ Storage
2614 Old Moulton Rd, Decatur, AL 35601 View Available Units1.0 miles from this location -
Beltline Storage Services
1612 Beltline Rd Sw, Decatur, AL 35601 View Available Units1.5 miles from this location -
Storage Plus West
3211 Modaus Rd SW, Decatur, AL 35603 View Available Units
(U-Haul Neighborhood Dealer)2.5 miles from this location
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I went to notify U-Haul that my unit was cleared out and no longer needed on8/31. The employee motioned for me and 2 other customers to go to HIM while he walked away another 20 or so feet so he could park HIS butt in a truck to conduct business. Both my knees are shot (I walk with a cane) and I am in A-Fib so walking any distance is a hardship. It was poor behavior as an employee, a lack of respect toward the customers and the others customers felt the same way. We thought it was pathetic that he felt he needed to go sit worse that I did. I was barely able to walk back to my car at the other end of the building. 2214 Beltline Rd, Decatur, AL
jean h | Overall ExperienceU haul bought another storage facility down the street and staff didn't know the sizes . We had to tell him 3 times what we needed it for only to find our every time we went to the units it was too small. Third time it was a bigger one n finally got it right. We drive back n forth 3 times to get the right storage unit! Also our unit was tore up inside w rat traps broken and cob webs everywhere. It also leaked rain all in bottom floor cause walls were broken nd tore up! They changed the gate codes without telling us and luckily the gate guy told me how to get in . Thank goodness he was there the day n time I needed in my storage! I want my money back of 150$ I pd for not even a mth I used the unit!! I mentioned all this problems to the manager n assistant manager and they seemed to just say " sorry" !! This is absolutely ridiculous. If uhaul is gonna buy units from other places, maybe they need to KNOW and INSPECT them n have their employees know how to rent them out!! I just moved here from PA and needed a storage unit quik and dependable. This was a bad experience from the start!! My number is 610 301 8488 and email is abbynsnick25@gmail.com. please respond to this or I will further my investigation. I called this facility in Decatur alabama several times and noone ever picks up the phone!
Heather Y | Overall ExperienceClay is always awesome. Such a kind person. Kyle rocks too!!
Toni T | First Impressions