My things are broken due to U-Haul being irresponsible and not taking proper care to unload my belongings. I would NEVER use U-Haul again because they falsely accused me of stealing a truck, then changed the stories multiple times, put me in a financial bind because they put me in a storage unit that was $230 per month, and by December I was going to be charged an extra $240 mind you for cleanliness, I have only been to the unit one time and that was to get the keys even though I was informed and so was my advocate that I was supposed to get a numerical code for my lock. Also, because I did not give personal information Becky Dane was upset and I am NOT going to give people contact information without consent hence why another reason why she reported the truck being stolen!!!!
DARCEL S | Overall ExperienceSelf Storage Units in Bremerton, WA, 98312
U-Haul Storage en Bremerton And Gorst
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U-Haul Moving & Storage Of Bremerton
2804 Kitsap Wy, Bremerton, WA 98312 View Available Units3.7 miles from this location -
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U-Haul Storage of West Seattle
6343 35th Ave SW, Seattle, WA 98126 View Available Units15.2 miles from this location -
Poulsbo Mini-Storage
20521 Viking Ave Nw, Poulsbo, WA 98370 View Available Units15.6 miles from this location
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1. My security cards stopped working numerous times. I had to replace them each time. 2. My unit in the 300 row required a check in at a different building, then another check in at the door to my room. 3. The storage facility app states access hours are 5 am to 10 pm. However, I was not able to access my units after 7 pm. 4. Rates went up numerous times to the point I was paying more than 50% increase on my units. 5. Let's talk about the closing of my account at 300D. I emptied and cleaned out the unit. Used the mobile app to close the account. Sent a photo of the empty unit. I followed ALL of the instructions. Still, I received not one, not two, but FIVE emails stating I was being charged a late fee for non-payment on a unit I CLOSED. It took not one, but TWO calls to customer service to fix this issue. One call should have been sufficient. I missed an appointment because of that need for a second phone call. I never received any apology from the manager of the office handling my units. Customer service has become sloppy and lazy in the last four years. Please demonstrate you are worth the increases in our fees and rates.
Theresa H | Overall ExperienceAlways clean
Donna R | Overall ExperienceYour employees are excellent. There’s no other way to describe them. But to say extraordinary, thank you for your wonderful service happy Thanksgiving
MIRCALE G | Overall ExperienceSo appreciate the UHaul staff in Bremerton and Gorst! Very professional and positive!
Stephanie B | Overall Experience1st class customer service
MICHAEL B | First ImpressionsIt was a safe, clean and convenient facility. I would rent storage space here again if I needed the space.
Laura B | Overall ExperienceBecky Dane rocks!
Benjamin H | Overall ExperienceGenerally clean and well maintained but the restroom was constantly out of TP
John T | Overall ExperienceAndy was extremely helpful in setting me up with exactly what I needed to help my move run smoothly
DAVID P | Overall ExperienceI returned to the office 4 times because we were never able to get in the building with our keycards. We pressed the buttons on the outside of the building and no one ever answered nor came to the door. We even got new cards and they never worked. During our multiple visits to the Bremerton location we asked them to fix the paperwork the incorrectly filled out that put my emergency contact as the account holder. They still never got it right. The main number wasn’t able to help us over the phone. I wasted hours and days trying. We gave up and used another facility.
jakob b | Overall ExperienceApp needs work. Doesn't work most of the time. Never saw staff on site. No clue if it even has an office. You boast "24/7 storage access" but have operating hours for a fully automated system.
Christopher W | Overall ExperienceThere is holes in my unit which lets rodents and other unwanted pests in to my unit and what looks to be like water damage on the ceiling and down the walls and there was no lock provided to me I am having to use my own lock for the unit
kristina P | First ImpressionsI will NEVER use uhaul again with the lies that were told claiming I stole a truck. If that was the case I would have been arrested instead I had a tow truck guy about to start a head on collision trying to be to be a cop. I've been told different stories by different people and yet I have to deal with their lies. I've made multiple reports due to this situation.
DARCEL S | First ImpressionsGreat
ALEXANDER T | First Impressions