Professional and helpful a Joy to work with 🙏❤️
LEVIN C | Overall ExperienceSelf Storage Units in Austin, TX, 78753
U-Haul Moving & Storage en Rundberg
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Características disponibles en este establecimiento:
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Unidades disponibles (todos los tamaños son aproximados)
¿Qué es Múdate/Alquila ahora en línea?
Comentarios de clientes de almacenamiento
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- 4.0 es la calificación promedio de clientes
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On May 17, when I initially checked in to rent a U-Haul truck, an employee mistakenly charged my account $378.88 for another customer's rental. The correct charge for my rental was $99.50. My primary concern is that when I returned to rent another truck on July 27, I was informed that my account had been placed on hold, preventing me from completing my reservation due to the unresolved billing error from my previous rental. Although the issue was eventually corrected, the error caused an unnecessary inconvenience and delayed my ability to rent a vehicle. Errors of this nature should not occur, particularly when they have the potential to negatively affect a customer's account status and future transactions. I encourage U-Haul to review its billing and account verification procedures to help prevent similar incidents from affecting other customers.
Tonia B | Overall ExperienceCuándo cambié de almacenamiento, no me hicieron bien el cambio y aparecía como que tenía dos almacenamientos cuando en realidad sólo era uno y tuve que pagar un recargo sin necesidad, ya que fue culpa del personal que no supo hacer bien el intercambio y tuve yo que asumir los hechos al pagar este recargo sin necesidad
Jorge S | Overall ExperienceThis U-Haul was the best one of all my years of using your company. The Desoto office and staff is so horrible I vowed to never use your company again. I am glad I didn’t let one rotten apple ruin the bunch. Your location should be a model for others.
Lasonia w | Overall ExperienceGreat UHAUL place to rent from. People and staff were cool and friendly, always helpful to me 🙏🏽 🙏🏽 🙏🏽
Mikeal S | Overall ExperienceRealmente lo recomiendo buena calidad y atención.lugar limpio y seguro buenas atención por parte del personal gracias
deidis l | Overall ExperienceVery accommodating. Great costumer service!
erica r | First ImpressionsEasy loading dock and very efficient security features.
JACQUALINE G | Online Move InI didn’t interact with staff so I have no comment there.
Susan R | Overall ExperienceTavares really turned around some property features for the best outlook for U-Haul & best interest of customers. He is hands on & in tuned with customers, listened to feedback given & took action & saw results. Glad that he is a veteran with high morals & integrity. Thanks Tavares for making my storage experience safety what the people look for in a storage facility!
Xiomara L | Overall ExperienceUn excelente servicio ☺️
Nora A | Overall ExperienceExtremely helpful staff
Robert J | First Impressions