Comentarios del cliente para U-Haul Moving & Storage of Rundberg

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Rundberg

Grado total:

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Robert C. en

Grado:

This location was well maintained and ready for me. Process easy. And cost was more than reasonable. Highly recommend.

Teresa C. en

Grado:

Customer service rep was very nice and helpful.

Thomas P. en

Grado:

Made changes to storage unit so my stuff could fit in larger unit, thank you.

elias b. en

Grado:

Excellent

Suzanne J. en

Grado:

The trailer I rented was not water proof. 2 of my daughters couch and the supportive wood pieces for the couch were all wet. It had rained the day after we rented the trailer and we were unable to take her furniture out of the trailer until the next day..we had a 2 day rental. When I opened the trailer u could see the bottom 1/3 of the bag containing the wood couch supports was soaked and 2 of her couch cushions were soaked with water

JERRY K. en

Grado:

El cliente no dejó un comentario.

Lori T. en

Grado:

El cliente no dejó un comentario.

miranda M. en

Grado:

El cliente no dejó un comentario.

Chris T. en

Grado:

Lisa M was friendly and a joy to interact with.

Kyung J. en

Grado:

I was so happy to rent haul truck and Good service and support both locations Thanks jo

Brenda B. en

Grado:

The inside of the cab was dirty, but a couple of Clorox wipes took care of the sticky mess.

Sophia S. en

Grado:

El cliente no dejó un comentario.

Dennis L. en

Grado:

El cliente no dejó un comentario.

Reed E. en

Grado:

Lisa was amazing. She let me know about U-Haul storage and features I was unaware of. I'm considering using U-Haul instead of CubeSmart for my business storage because of my interaction with her..

DEYANIRA D. en

Grado:

El cliente no dejó un comentario.

Tom W. en

Grado:

Good experience all around.

Keith M. en

Grado:

Nothing. I had a great experience with customer service, rental was quick and very clean. Great location and I will use again.

michael J. en

Grado:

Everything was handled professionally and very respectful. I wouldn’t change anything.

ESTHER L. en

Grado:

El cliente no dejó un comentario.

robert L. en

Grado:

Excellent employees.

Carla B. en

Grado:

The staff is excellent! Veronica goes above and beyond!

Brandie S. en

Grado:

El cliente no dejó un comentario.

Chad A. en

Grado:

The $1.09 per mile charge was quite high.

Jorge M. en

Grado:

El cliente no dejó un comentario.

elka T. en

Grado:

El cliente no dejó un comentario.

Marshall M. en

Grado:

Keep on the good work. Thanks

Lisa M. en

Grado:

There's nothing at all that I would improve!

Arlin P. en

Grado:

Everything was great so no approvements are necessary unless there's some complimentary snacks/food in the chechout/service area.

Roddy G. en

Grado:

Nothing fancy. Just good overall. What I needed.

Tony C. en

Grado:

Staff was very friendly and professional, made sure I got what I needed. Would highly recommend this location

Mario I. en

Grado:

keep the employees you have.. and hire more of the same caliber.. thanks for saving me time in the future, I won't need to shop around for relo/moving equipment

Anita R. en

Grado:

El cliente no dejó un comentario.

Roderick L. en

Grado:

The location was suppose to open at 8:30am but they didn’t get there until almost 10:00am. Then when he got there, he had no place to house the trailer. He sent us to a 2nd location across the highway and that location says he had 32 trailers and couldn’t house anymore. A gentleman at the 2nd location recommended us to a 3rd location. We called the 3rd location to notify them of the new location and was transferred to a Reservation Manager. When calling Reservations to notify them are were dripping the trailer off at a different location, the Reservation Manager told us that the new drop off location didn’t accept trailers. The Reservation Mgr. called the location and they DID agree to accept our trailer (Thank God)! So when we got there they had plenty of trailers do to say they didn’t accept any, baffled me. Nevertheless we dropped it off and was done with the Uhaul. To improve the next customer, Uhaul really needs to work on its service. We were moving our recent college graduate to Texas and to have to desk with losing our bday girl to 9-hours away, we had to deal with possibly not getting an available Uhaul, to almost getting a ticket, to maybe having to drive this trailer back home to drop off. Please work on your service.

Natalie T. en

Grado:

I didn't catch her name but the tall black woman with medium length hair was awesome to work with. I arrived earlier that you open, planning to use the app to check out my truck but it wouldn't work. She was there getting everything ready to open but she took the time to get me checked in so that I could get on my way. On my return, I had a small issue as well and she was more than helpful. Give this woman a raise. She is a great representative for your company. Very happy customer.

Dennis J. en

Grado:

I didn't appreciate having to drive to Austin for a vehicle when I requested a pick up 3 minutes from my house. This increased my mileage expense.

Myles R. en

Grado:

I booked online and the address in my email receipt was 5237 Cameron Road. I went to that location and uhaul didn’t exist there, it was a gas station. I then drove to two nearby uhaul until someone was able to help me and give me be address I actually needed to go to. Finally made it to the real location, went inside and waiting 15 minutes before I ever saw one employee. There were 6 other customers inside waiting. The employee comes in and apologizes for the wait, and was actually super sweet to me and very helpful. She was a fantastic employee that was severely overworked. It was a large location and there were two people working on a Sunday. Please hire more help so they’re not so overworked. That said, they were both very helpful and knew what they were doing.

ADELA M. en

Grado:

Please have a picture of the key drop at this location. I kept looking for a yellow box and missed the slot at the garage door for several minutes.

nevin S. en

Grado:

El cliente no dejó un comentario.

Pamela S. en

Grado:

Great facility and service. In-house truck and trailer rentals also very convenient. We’ve tried other storage companies in Austin. This one is by far the best.

KENDRA T. en

Grado:

This is my seccond time renting this storage over a span of 10+ years and I was very satisfied.

Linda G. en

Grado:

The management and staff were always friendly appeared to go out of their way to address all of our needs. It got an excellent rating from me.

DILLI R. en

Grado:

They did not set up my PIN number properly so my pin wouldn’t work. I was stranded in the middle of the night with a truck full of my stuff. I don’t know how someone can mess up something so important

GOPAL G. en

Grado:

Very helpful Excellent service Will use them again in the future

deonna m. en

Grado:

Lisa Mitchell was so helpful! She put me at ease in the middle of a stressful situation & made sure my accommodations were met. She rocks!

jorge g. en

Grado:

Nice people. Always willing to help.

Akaria F. en

Grado:

Great place

Amber K. en

Grado:

Uhaul Advisor was very helpful!

LOIS S. en

Grado:

We were at a very urgent and desperate moment relocating back to her hometown of Austin Texas we want to give reverence respect & commendation for the extremely exceptional customer service from LisaM

ozelia a. en

Grado:

It was a pleasure working with you all, I’m grateful! Thank you again, God Bless

Betty K. en

Grado:

No comments.

Betty K. en

Grado:

Quick, nice service!

JOHNNIE M. en

Grado:

Great location!

bobbye b. en

Grado:

Great

Jeannette R. en

Grado:

No comment

Rigo D. en

Grado:

Storage still lockedAFTERtoldASAP,hadTOcall800#.Called for helpGOTignored&kept walknFRMme.Climate control above 84F.Equip use for matrs etc2small.StrugglingNEXTtoEMPLYEE,could of help or open door.

CARLETTA S. en

Grado:

The General Manager at this location Ms. Luna was wonderful, she was workung the store by herself and she gave us ezceptional service under strenous circumstances. I take my hat off to her.

John W. en

Grado:

wonderful place to do business. And it was all enclosed - had a ramp to back up to - AND provided dollies. AWESOME!!!

Salvador m. en

Grado:

Muy satisfecho es esta localidad muy amables lo recomiendo me gustaría k en las otras localidades tuvieran la misma atención com esta runbert muchas gracias

DANIEL K. en

Grado:

Your staff were especially courteous.