Customer service could’ve been better. Felt like I was being interrogated by the man at the counter. He told me “you’re renting MY truck” and I looked at him confused because I didn’t know exactly what that meant, was there an issue with me driving HIS truck? Was he not happy that I was the one consuming? Then when I first arrived he told me my pickup was for tomorrow and I let him know it was not it was for today, he said no it’s not again.. but it’s because when I told him my last name he didn’t listen to what I said and only heard the first part. If he would have been actively listening he would’ve heard the whole last name and not made the mistake. Then he was asking me was I the one driving as if he was trying to catch me in a lie. It could’ve been way better customer service. The truck was great though. Nice truck indeed.
Jaden C
Richmond Geeks LLC
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Henrico, VA 23294
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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- 3.5 es la calificación promedio de clientes
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Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulMy pickup was scheduled a half hour before store opening. I called the store and was advised that I had to wait. It wasn't until I contacted UHaul directly did the agent walk me through the steps of pick up. After already running behind to meet my movers due to this incident, the vehicle was filthy and had cigarette ashes all over. I did not have the two dollys or blankets I requested. Upon returned, I mentioned it to the counter person who advised "I don't know why they booked that, we don't carry any of that stuff". The customer service was as lack luster as the vehicle. I will never use this location again.
Dargenaba ANo comment
Angela GI will never go back to this location and would encourage others not to. When I arrived, I had to wait for the employee to finish eating lunch before he would unlock the door. The furniture dolly that I requested in my reservation was not available, and I would have made arrangements to find another if I had known. I told him the camera was not working for the check-in (even though it worked at a U-Haul location down the street literally the previous day) and he asked “why don’t you get a new phone?” instead of helping. I told him I couldn’t afford one and he asked to live with me so I could save money which I found inappropriate. Then he handed me the equipment dolly and a key without giving me any information about where to find the truck (which was not obvious as someone who had never been there). Once I asked, he gave me a general direction and I eventually found it. Usually they use the “back in 5 minute signs to help customers and not eat food longer than that time frame in my previous experiences.. Anyways! Upon getting in, that gas gauge was hard to read - but it looked empty, the transmission in the vehicle was terrible, it smelled like it was burning the entire time, the check engine light was on and the dashboard was covered in dirt. It did not look maintained at all, and I did go in to ask him if we could switch trucks because there were more in the lot (I know from wandering around trying to find the one assigned to me) and the gas was on empty. He said “that’s not my problem.” The truck drove terribly and I did admittedly not run it by a gas station because I was having a hard time with it and only took it 29 miles. I understand the additional $70 charge for that but it was kind of astonishing how poorly I was treated at this location, as well as the condition the truck was in when I got it. I was not able to document it because the camera was not working and I did not have time to get to the bottom of it- already running late and being treated poorly by the in-person representative of the company. I tried to send this privately, but it was unclear and I honestly think people should know to go to another location. Usually this is a great and affordable company to work with. Go to Broad Street West Mini Storage instead :) That experience was a dream and very supportive to my moving process!
Sara NI dropped off the truck a day before it was due on August 7. A week later I received a bill showing the truck was returned August 9, a day late but it showed no late fee. I called this location and I was told to not worry about it but if I want to correct the bill regarding the date to call the corporate office. I called the corporate office and they said they will contact the drop off office and take care of it. Mid September I get an email from corporate office that I have to return the truck! Called again I was told that the truck is still in my possession it doesn’t not show as having been returned. A week later I get a bill showing late fees. Do not use this location or check in online do not check in person with guys at this location, they are pretty incompetent. Now I have to deal with the late fees, luckily I have pics of the truck parked in their lot on August 7 but still an inconvenience!
Corina S