clicked on a location that have been to befor, filled out info and at the last part i noticed by chance that the pick up location was "NOT" where i wanted, but shouldnt be a problem,,things worked out, but place is a RAT holeMichael D.
Customer Reviews for Kings of Auto Boat & RV Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Sengthong S.
This rental location should have the ability to print hard copy of the receipt as requested.Cynthia B.
Ridiculous situation. Had to walk through tall weeds to access the key box. The truck was siphoned of all gas. I was left with 3 miles to empty. There was no dolly for the rental I desperately needed for my moveand was charged for yet never refunded. I called the company, it was a Sunday and they didnt open for business. I left a voicemail yet never heard anything back even when they opened the following business day about the situation.Lewis J.
The location has insufficient space to return trucks after hours.We were able to make the return in the available space only because an employee who was looking after the dogs opened the gate and was able to authorize a space to park the truck. Also, the amount of photography required in order to return the truck is a major pain. For renters without a cell phone, it would have been impossible. I will NEVER EVER AGAIN make an on-line U-Haul reservation.Samuel T.
Let your new customers now that you don't except cash payments.Veronica O.
It's cool the guys was helpful and friendlyCharles W.
I love the return process. I am super happy with the quality of service at this locationtaylor V.
Hours are not consistent. Person on phone told me they closed at 9 and the internet shows 5.Virginia W.
El cliente no dejó un comentario.Carlton A.
Excellent staff great customer service i will always go here for my servicesHerb D.
El cliente no dejó un comentario.George M.
El cliente no dejó un comentario.Martine R.
Best customer service!Debra P.
Five days before I needed the truck I reserved one through a location in Sonoma. On the day before I wanted the vehicle I was advised that they would not have one and the nearest location that had one was in Santa Rosa. Before I could confirm that they had one they notified me that they would not have a vehicle for me and I would have to drive to Napa. When I arrived in Napa they had no idea who I was or why I was there. He suggested Fairfield but no luck there. I contacted Uhaul customer service and was informed that I would have to go to Susiun City but the truck would not be ready until 12:30 PM on the day that I had to be completely moved out of the home. I was not able to return to Sonoma until after 2PM. Had to work into the night to load all our goods. One of the more trying experiencesjery O.
El cliente no dejó un comentario.LISA H.
El cliente no dejó un comentario.RASHEED R.
I was expecting a full tank of gas, but it was only 3/8 of a tank at pick up location. The windshield was dirty at pickup location, but I cleaned it myself.HOWARD G.
Everybody is quick to help and easy to work with.MELVYN H.
El cliente no dejó un comentario.KEVIN W.
El cliente no dejó un comentario.JOSEBENNY E.
Every thing was great, keep up the good job. GraciasJAMSHID F.
El cliente no dejó un comentario.JENNIFER B.
El cliente no dejó un comentario.JACKSON H.
El cliente no dejó un comentario.Michael J.
Rep was nice and helpful.Alexandru U.
El cliente no dejó un comentario.RODOLFO M.
Servicio al cliente de excelencia. Very personable too. Wonderful experience.Debra P.
Very nice, good customer servicenathan P.
Great job i love the service keep it upMICHAEL R.
El cliente no dejó un comentario.KELLI C.
El cliente no dejó un comentario.BRYAN M.
The staff was very friendly and quick to get in and out of there, it was just difficult to get to (far from where I live) and hard to get in and out of the parking lot due to the cramped conditions (cars/equipment) and the proximity to the road. I originally reserved this trailer from a location nearest to my house, it would have been great if there was some kind of means to move the trailer to the location that I had chosen originally (parker road location in Fairfield) since that is what I was really needing.Ronald P.
All goodBrian C.
El cliente no dejó un comentario.Andrea A.
We are very satisfied with our first time experience at this location. Keep the good job!LOLITA D.
It was all good.JOHN K.
El cliente no dejó un comentario.JUAN V.
Picking up my u haul was a nightmare. My reservation was moved several times from one location to another, and I was not notified. I would not have know this if I had not called the location to check the status and to make sure my truck would be there. This happened 3 times in total. In the end, I was finally helped by Kevin in Oakland who helped me get a free day, as well as extra miles for the trip. The truck ran good except for the fuel consumption. In a 300 plus mile trip, I spent $270 in fuel, and the truck never even reached a full tank, for some reason it always stopped at about 3/4 of a tank. I can't say that I will choose u haul for my next long trip, but may use it for short journeys.David R.
El cliente no dejó un comentario.SHERRY H.
This is a great Uhaul location. Please expand their selection.PETER P.
El cliente no dejó un comentario.OSCAR P.
A good experience. Thank youJAMES T.
El cliente no dejó un comentario.randy G.
Very quick and efficient.SILVA F.
El cliente no dejó un comentario.Crystal R.
El cliente no dejó un comentario.PHUNTSOK W.
Everything was easy tySteven B.
Service was very friendly helpful and patient I would highly recommend !CHIESA C.
Employees should not be allowed to smoke in the portable restrooms. Other than that, this location was great. The were very friendly and helpful.Baptist L.
El cliente no dejó un comentario.Charlene H.
U-Haul should provide at least two free tiedown straps cargo straps and at least three pads to cover furniture free that come with the truck rental. Even though I always use my own cargo straps it would be a good thing to have on the truck.matthew D.
The guys over there at Kings Auto we're so nice to me. They spoke, they wanted & kept me laughing. I will recommend to anyone who is looking for a U-Haul rental in Fairfield. Thanks, guys you were awesome.Valeria L.
El cliente no dejó un comentario.Karen M.
El cliente no dejó un comentario.lora J.
Joe Garcia the UHaul manager is great at his job. That Will guy isn't too bad either. Great service! Thanks guys!William T.
Good LocationTEGRE M.
El cliente no dejó un comentario.EDWARD MACDONALD C.
Not a single employee was wearing a mask. To be fair, they were prompt and helpful, but were not following public health guidelines.Timothy P.
Very friendlyPeter P.
Very friendly & helpfulSEDEF T.
El cliente no dejó un comentario.CARY O.
El cliente no dejó un comentario.Raphael T.
Fast and friendly service and would highly recommend them.PHILLIP B.
El cliente no dejó un comentario.MARTIN B.
Smooth rental from beginning to end. Price was excellentDOUGLAS K.
El cliente no dejó un comentario.Cerise M.
The staff was very helpful and courteous and the vehicle was ready to go and performed as expectedJohn D.
El cliente no dejó un comentario.TIFFANY W.
Provide more gas in vehicle, like 1/2 tank full would be great!Melvora J.
El cliente no dejó un comentario.Don C.
El cliente no dejó un comentario.Martin P.
Awesome people and atmosphere. 10/10 will recommend them to othersRussel B.
El cliente no dejó un comentario.roger H.
Good jobMike R.
El cliente no dejó un comentario.Jeremiah B.
El cliente no dejó un comentario.Kenneth C.
Excellent pre-rental and return service.Peter P.
Always the best folks and location working up a great price!Scott D.
Best service ever.. !!! Helpful and friendly guys. Quick in and out for both pick up and return...! ??Michelle C.
El cliente no dejó un comentario.Mark G.
Excellent service. Will reccomend to friendsROGER H.
Good customer serviceFernando T.
Customer service was excellentDarcell P.
El cliente no dejó un comentario.Patrick B.
I have used Uhaul a lot over the years and have always had a great experience. The location I normally rent from didn't have the truck I needed available at the time I requested so I tried out this new location. The employee I worked with was super nice and helpfulI, but it was so scary at night when I dropped off the truck. This location is in the middle of nowhere, with no lights so it was incredibly dark. I couldn't get service on my phone so the app to take pictures wouldn't open when I dropped off the truck. In the dark a man walked over to the truck. This was really frightening since they stated they would be closed and no one would be there at 10 pm when I dropped off the truck. I figured out he was an employee there, and he said he would drive the truck through the gate for me. We hopped in my car and left. Now I have a second invoice being sent to me... Can someone please reach out to me about this? ¡Gracias!Laina E.
I really appreciate the quality of this operation. Everyone I encountered were knowledgeable and professional. Keep up the good work!!Neil M.
Customer service was fantastic at this locationFaust D.
El cliente no dejó un comentario.James G.
As always my uhaul experience w Kings on S Pennsylvania ave was quick clean and accommodating. William Tobin was my rep and He makes it a pleasant job rather than a drag. Thanx! Would recomend and will repeatDeLe H.
nothing - the guy was very helpfulJames K.
El cliente no dejó un comentario.Carlo D.
El cliente no dejó un comentario.Antonious N.
The folks at the location are very helpful but they had a hard time printing out my receipt. The said their internet is intermittent. I was called twice about this order. Once to change the pickup location. It went from Vacaville to Suisun (20-plus miles away), and from 7 am to 9 am. Then they called again to say the truck had a flats and could I pick it up at 11 am.? Well, I balked at that so the gentleman on the phone said he'd ask another renter if they could be flexible. They said yes, so that was a relief as we had already called our help once to push back the time.Diane B.
Excellent service!Robert C.
Extraordinario servicio al clienteLATRENDA G.
Great serviceDaryl T.
I like the fact that it was easy and safe to park my own car nearby. I like the location too as it's close to Hwy-12 and I-80. I didn't really get to complete the online â€œcheckinâ€ with the U-Haul App, but your manual process was fast anyway.Leon G.