Comentarios de clientes

• Two hours before my move, he called to ask what needed unloading, then insisted I change my booking from 2 hours to a 3-hour minimum. I told him I only wanted 2 hours, that they could stop then even if the truck wasn't empty, and that if the work ran longer I would pay for the actual time worked. He still refused and required the full 3-hour minimum. With only two hours' notice, I had no time to find another provider. They were unprofessional and brought no equipment. They damaged several pieces of my furniture, including my fridge, which was scratched and cracked, with a wheel coming off. They finished in just 1.5 hours, but I was still charged for 3 hours. I paid for an extra hour I had explicitly said I did not need, and was left with damaged furniture.

  Clasificación:

  Shulem R. (Reviewed on 11/9/2026)

  We would like to clarify a few important details regarding this review, as the account provided does not accurately reflect what happened.This was a sameday, last minute booking scheduled for 7 PM. Our team contacted you shortly after receiving the booking, approximately two hours before the scheduled move, to confirm the details and expectations. Regarding the minimum, the three-hour minimum was communicated and discussed before the job proceeded. Our crew was on-site and completed the work in approximately 2 hours and 35 minutes, not the 1.5 hours stated in your review. The charge reflected the minimum booking requirement that was agreed upon. We also take your concerns about the alleged furniture damage seriously. We would never intentionally dismiss a customers concerns and we have all items documented with picture evidence it is unfair to characterize our company as unprofessional or misrepresent doing not wanting to pay the time that was used.

  JumpStart Moving

• When another service cancelled our reservation on the same day of the move, JumpStart Moving was able to provide their service in a reasonable amount of time. Calvin reached out quickly to discuss what was needed in the move and dispatched two helpers that same night. Edwin and Edwin were very accommodating to the great amount of bags and filing boxes that needed to be moved. They were careful with our belongings and packed the moving truck to its limit. Edwin and Edwin made everything easy. I didn’t lift a finger and I would hire again.

  Rating:

  DAISY P. (Reviewed on 11/8/2026)

• The guys were on time, efficient, and treated my things with care.

  Rating:

  Jennifer D. (Reviewed on 11/7/2026)

View All 356 Reviews