The boxes themselves were good. As for customer service I wish there was a way to leave negative stars. Pick up time window was more of a suggestion than the actual time window. Arrived hours before scheduled causing me to have to abandon roughly $500-$600 of my property behind. Was told arrival facility was a secure facility. It was not. The garage where the boxes sat told me I had a balance and the customer service number said I didn't. So I got to argue as the middle man for two departments in U-Haul. Was told I had 24 access to my boxes that was not true. Only access if I made an appointment and paid the disputed balance in full. I know because I accessed my boxes and when i left with a load they were then parked in the garage. Was told to speak to Christopher at the facility. The facility said there is no Christopher. Could on talk to John and Rusty. Boxes at the facility were stacked half hazardly. At angles that looked unsafe not flush as they should be. Was assured manager would contact me about my grievances and haven't not heard a word back since. Still waiting for a call I believe I will never receive. If I ever move again and have to choose between U-Haul and throwing everything away I'd choose to throw it all away than deal with this level of incompetence again.
Luke T
U-Box Portable Storage and Moving Containers in Morgantown, WV at Willys Hot Shot
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
U-Box Portable Storage and Moving Containers in Morgantown, WV 26508
Los contenedores U-Box proporcionan una forma conveniente, flexible y segura de transportar y almacenar tus pertenencias. Whether you're moving across town or across the country, portable storage containers are the perfect solution. We can deliver them to your door so you can take your time loading your belongings. If you need us to store your containers while you're staging you home or waiting to close on your new place, rest assured your things are safe in one of our many neighborhood U-Haul locations. When you're ready we can deliver them to your new home or store as long as you need. Not moving? You can keep the container on your property for as long as you need, whether doing a remodel or clearing out your garage or basement.
En un contenedor U-Box cabe una habitación y media de artículos del hogar. If you got it into your house, you can get it into a U-Box.
- Dimensiones internas:
- 95 in X 56 in X 83.5 in (L. x An. x Al.)
- Capacidad:
- 257 pies cúbicos
- Peso:
- Hasta 2,00 lb
Moving Tip: If you aren't sure you can fit all your belongings in your U-Box container, order and extra! A diferencia de nuestra competencia, solo te cobramos por lo que usas.
¿Cómo funciona?
Lo mejor de usar contenedores U-Box® para una mudanza o como solución de almacenamiento portátil es que tienes la flexibilidad y el control para planificar la mudanza perfecta. Puedes enviar tus pertenencias a tu nuevo hogar o almacenarlas hasta que sepas a dónde irás. We give you the opportunity to plan each.
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Elige la cantidad de contenedores que necesitas. One U-Box container fits about a room and a half of household items. When in doubt get an extra–we won't charge you if you don't use it.
Step 01
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Dinos cuándo necesitarás acceso al contenedor. Si lo envías a una nueva ciudad pero no lo necesitas aún, podemos almacenarlo por ti en nuestro depósito seguro.
Step 02
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Enviamos los contenedores hasta donde estés y los recogemos cuando estés listo. Si prefieres llevarlo a casa por ti mismo, puedes usar nuestro remolque especialmente construido y empacarlo en una ubicación de U-Haul.
Step 03
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Almacenaremos tu contenedor en nuestro depósito seguro o podemos enviarlo a cualquier lugar del mundo. Te avisaremos cuando el contenedor esté en camino y cuando llegue a destino.
Step 04
Otros servicios de U-Haul
Comentarios de clientes
- 3.5 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
I'd try not to bother customers asking the same information over and over again. I uploaded the address on the website a couple of times, and gave the same info over the phone twice more. Finally, I understand the convenience of uploading pictures, but please keep in mind that many people move to places they have never been before, so it's impossible to upload pictures as we are moving at the same time you're delivering the box. I think you should make exceptions when the customer is giving you the right address without a doubt. Also, are three pictures really necessary? Why is three mandatory? I uploaded two and almost didn't get the delivery on time. I know someone who simply downloaded pictures from Google, not even the right ones, and still got his stuff. Everything else was good and I am satisfied.
rafael oOn September 14, 2023 a Uhaul agent contacted me and stated the Ubox will be delivered to my home on September 16, 2023 between 8 am and 8:30 am. Then, they changed it to September 18 between 8 and 8:30 am. The Ubox arrived after 2 pm on September 18, 2023. I'm extremely disappointed and had to cancel my appointments for that day. This is very poor customer service and I should be reimbursed some of the fee due to Uhaul's mistake. Also, one of my items were damaged and had to be trashed.
Sharon KJon Hebb was very helpful with the U-Boxes. I highly recommend him to those seeking quality reliability in moving,
Joanne GLoved seeing women dropping off and picking up the U-Haul box!
JANE DMy experience with moving across country with UHaul UBox was excellent. All people were very helpful and always able to answer any question. Also, the UBox arrived earlier than estimated and Willys Hot Spot was able to unload the next day.
Teresa VEveryone, from customer service to delivery people, were wonderful! Communication about our order was top notch. Container picked up and delivered out of state on time and everything in great condition. Superior job Uhaul!
Paul GProprietor of the business is very friendly and genuinely wants to help. Short of helping us move items in and out of the boxes, the owner was very flexible and forgiving about late notice to have access to the boxes. Thanks a lot. I highly recommend this location!
Corey AJohn was super helpful and flexible with the U-Box delivery. Very friendly folks I would happily work with again.
Anthony REverything was awesome! The only small issue there was, was that there was ants in some of the boxes!
Maddox CJohn at this site was very excellent to deal with. He was attentive, helpful and was available when he said he would be. Highly recommend this U-Haul site.
Stephen ZMisread that I had reserved 2 u-boxes and only brought 1. Brought the additional box a few hours later.
Allison BWe are a military family who has used uhaul exclusively over the last 20 years for our many moves across the U.S. We were very disappointed that uhaul “sells” mover help but then does no coordination with the moving companies it “partners” with to locate ubox, ensure the delivery timing and actually manage the movers that the customer scheduled. The website makes it sound like the customer can book the ubox and the movers and then set up a time to deliver/offload and all planning is complete. In reality; there is no coordination between uhaul and the movers and it’s up to the customer to reach out and manage the timing, including delays, and the scheduling of the movers even after all the booking and payment is complete. Uhaul should make it known to the customer that it is the customer’s responsibility to manage all aspects of logistics with the moving company that the customer books and that uhaul does nothing to support the customer in this regard. I had to call and reschedule multiple times because of delays of my ubox delivery and the company that was offloading had no idea the ubox was delayed—uhaul doesn’t notify them at all of delays or even when the ubox has arrived. This business model is horrible for both the customer and the moving companies. Uhaul should stick to renting trucks and containers and not pretend they have all inclusive service with moving companies because they don’t. It’s completely disjointed and only added additional stress to an already stressful process. I will not book uhaul services again after this experience.
Asheleigh GThe customer service is excellent.
Cheryl PWilly's Hot Shot was great every part of working with them was a breeze. Once the U-Boxes left them and were in Uhauls hands it became a nightmare. The online system did not give any accurate information, I didn't have access to my pick up date for when the U-Boxes would be picked up once empty, and I could not change this date that I already didn't know. The local offices either couldn't help or would not pick up the phone at all. The 1-800 number customer service was completely unhelpful, though I think that is a structure is not their fault, and finally the local person who finally set up the pick up time and date for me was rude, yelled over me as I tried to speak, and talked to me like I was an idiot. Overall, the neighborhood dealer I worked with was great, but if it is up to me I will never use U-haul again and I will make sure no one I know does either.
brady wI was very pleased with Willy’s hot shot. Very helpful and professional. It was a pleasure doing business with them. I would highly recommend them to anyone.
japak c