Great experience
James G
Thrifty Auto Shipping
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Wilmer, TX 75172
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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RAYMUNDO SDrop off was after hours (weekend) so I did not interact with staff. Customer Service representative on phone was friendly and helpful.
Robert SI do not recommend this location. EVERYTIME upon arrival, the doors are locked. I would literally have to bang on both doors for 10 minutes straight. Once I finally enter, the inside is completely dark. As she processed my transaction, I was quoted one price online and the young lady tried to give me a new price over $100 extra. She provided me with the 1-800 number to call and I sat there and called with her. Once I called on speakerphone, agent found my original quote and the young lady at this location was completely confused on the transaction. The agent on the phone, said that the lady at the beltline location recommended that I drop my rental off at another location which would cause a price increase, since I was not returning at my original location. She then sat there and argued with me. All of sudden, she changed it, and went to my original transaction, and my price went back down to the original. UHAUL, please ensure that your employees are knowledgeable of your products and services. I had one employee at this location saying one thing, and one on the phone saying another. ...of course, the one on the phone was correct. I just want to note, I rented at this location 2 weeks straight and I don't understand how, if the first time i pulled up and I had to beat on the door to finally get her to arrive. The second week was the same experience. WHY ALLOW PEOPLE TO SCHEDULE ONLINE AND BOOK, KNOWING YOU'RE GOING TO HAVE INDIVIDUALS TO SHOW UP WHEN YOU'RE NOT ANSWERING THE DOOR?
Trenesha WThank
Leomar R