I was told I could drop it off at any uhaul location, i was charged $240 for dropping it off somewhere else and charged an extra 2 days when I dropped it off the next day. I will be making a complaint to the Better business bureau
Michael S
Aj Express
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Willimantic, CT 06226
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.5 es la calificación promedio de clientes
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Opiniones de clientes verificados
Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulGive location access to stuff like blankets
Eric GNo personnel interaction. This was a drop-off location which was fast and easy.
David MJust a few spots with a drop off box. Simple
Robert FWe rented a U-Haul truck on November 16, 2025, and when returning it we noticed we were being overcharged for mileage. There was a significant difference from what we had driven. I called the location manager to ask about the error and what to do. Instead of listening, he immediately became angry and defensive. He insisted, repeatedly, that we “must have gone over” that the charges were correct and we needed to pay. When I said we had not driven that many miles, he essentially told me I was lying and said U-Haul would not “just take my word for it.” When I asked if I could send a photo of the mileage, he shouted “No! This has nothing to do with me. I can’t make that decision; go on the app and call customer service.” In my opinion he should have said that right after I said there was an error instead of assuming I was lying and speaking to me in such a hostile manner. If you find yourself in a similar situation-perhaps start with: “There is an error, are you the person I speak with.” In complete contrast, my interaction with U-Haul Customer Service was excellent. The representative listened, was patient, and calmly walked me through the process. There was no accusatory tone at all. The photo I submitted clearly showed the correct mileage and provided everything U-Haul needed. Also, always take your own photos of the mileage and gas level—both when you pick up the truck and when you return it. Relying on the app alone isn’t enough. The photos made it possible for Customer Service to begin the process quickly and without conflict.
Drew D