More signage maybe. Wouldn't want to drop a truck off at night here, no way.CHRISTOPHER A.
U Name It Self Stg
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in West Springfield, MA 01089
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- 2.5 Average Customer Rating
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This was the worst experience I have had over several past rentals. The self check in was anything but faster and continually errors and the rental location prevented me from getting the key as he could not check me in himself even though I showed the app screen as noted in the process. Took the threat is a suit to finally get the key. I will definitely look for other options when I need need to rent a vehicle or other needs in the future.Charles B.
Horrible customer service. My truck was not there and only my cargo. They couldn't find my reservation sent me across town to get a truck. When I got there no one was there it was mobile pick up and they didn't have my cargo attachment or my dollies.Amanda B.
It took an hour to get the truck.... and there was no one in front of us. We were forced to use the online check-in, which was horrible. My husband and I have rented a lot from Uhaul and this was the absolute worst...the guy took forever to check us in, didn't have the furniture pads we ordered, had to go elsewhere and then the truck was disgusting. Windshield was filthy, there was a crack in window and scratch on side not recorded. I went to use one of the spots to put money for tolls and pulled out someones used floss and a ketchup package, as I said, disgusting. Worst service and worst truck ever. The man was nice but totally inefficient.Diane L.
Location was difficult to find even with GPS. Signage was not real visible. Once location was located, the drop off was easy.Rob R.