It took longer to check out with the van than expected. I didn’t think we’d have to make a phone call. Returning it was ok, but the instructions said to park the van, then put the key in the lock box. We did that, then there were a lot of other tasks to do that required unlocking the van. You could upsell a little less when people are signing up for equipment. And the user interface could be easier. But it all worked out OK. And this survey is short, just as it should be.
Hal S
Watertown Self Storage
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Watertown, MA 02472
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios en otras sucursales de U-Haul
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
Opiniones de clientes verificados
Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulOur customer service rep was stellar. (The app wouldn’t work and had to go in to the counter.) She was attentive, helpful and got us in our way.
Lisa Bthe process for picking up is terrible and had way to many steps
Benjamin GI was incorrectly told by a U-Haul rep on the phone (not from this location) that this location supported after hours drop off. It doesn’t. That created confusion and extra work for me (as I had to return the key the next day) and for the location who ended up with equipment they do not typically support.
Robert WI would have given above average. The checkout process was great. Staff was very friendly very helpful. The check-in was quick and easy also. However, the next day after I returned the truck, I received text messages saying my truck was never returned, and I had to deal with U-Haul customer support who then recommended I call the storage facility and I had to leave a voicemail. In the end, it was resolved, but was somewhat of a hassle since the truck wasn’t checked in the night I dropped it off properly.
CHRISTOPHER G