When I made my reservation by phone, I told the rep when I would be returning the trailer and she notified me the facility would be closed but I would still be able to drop.off the trailer using the Uhaul app. On pickup day, I met with Oscar. He got me processed for pickup. I also let him know I would be dropping off on Sunday and he did not notify me of any special instructions for drop off. On drop off day, I arrive to the site and both gates were chained. I had to fish my way through to the corporate number that handles this location. I told them the situation and they said I could just leave it outside the gate. I asked if she could email or text me a release of liability since I was there when I said I would be, to drop off, but now had to leave it outside (in a questionable neighborhood) at my own risk. She said she could not do this. Because I only had use of the vehicle I used to tow the trailer until that evening, I was placed in a major bind. I decided to leave the trailer at their front gate bc they have cameras facing that area. The drop off took over an hour while I sorted out the details and how to. I don't appreciate the lack of communication or the added stress of the drop off portion of the transaction and feel that it is fair and resonable to receive a promotional credit to compensate me for the risk I took on and stress it caused. Very unprofessional on Tasker Automotive's park and also on the UHaul rep that didn't have special drop-off instructions for their authorized rental site.
jason leonardo
Taskers Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vista, CA 92084
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Customer Reviews
- 3.5 Average Customer Rating
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This van smelled so bad that we if we didn’t need to make a delivery right away, we would have left and found another vehicle for sure. We sprayed lysol inside but the smell still didn’t go away. It smelled like a dog had pooped all over it. It was filthy as well. When we brought it back, both employees were on the phone. I said excuse me, that van… one of the guys stopped me and saiid, “It stinks, right?” and the other guy just shook his head. I’m sorry. Isn’t it their responsibility? The van was awful. The service was awful. An all in all terrible experience.
Eral HightowerTaskers was great. Uhaul screwed us on the truck reservation and caused the loss of an expensive antique. Will be emailing corporate.
Robert DalpeI was waiting at the front desk for 10 minutes before anyone came to the front desk. The gentlemen there was not prepared and a little rude when I asked question. Required some sort of signature for a rental that I’ve never had to due before. Strongly believe it was him pressuring me to buy the insurance for the trailer.
emanuel morenoInside windows needed cleaned. Over all it was in good shape
Theresa deckwa