The location did not have the moving blankets I had reserved with the vehicle two days in advance. It was stated that being there a third-party they have nothing there. They told me I should go around the corner to the official U-Haul facility and go pick up the blankets myself. secondly do you want vehicles provided to me with an empty tank of gas, 5 miles until empty. Which I immediately had to make it to the gas station to add my own gas beginning my day.Kevin K.
The Storage Mall Toms River LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Toms River, NJ 08753
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Took over an hour to pick up truck process was very difficult, to many steps needs to be easier no one was there at the location to help and this was only at 4 pm on a FridayJoseph L.
The issue was the distance from the location of my loading. I originally scheduled s pickup less than a mile from our loading. I was rescheduled the night before the move to TomsRiver over 30 minutes from the original location . This added an hour to the process and to add to the injury when I dropped off I was charged for exceeding the mileage due to the change in location. I contacted the help line and was told to contact the scheduling team at 7 in the morning which was too late due to the movers arrival . Good equipment, staff in TR were good , the scheduling was terrible.ethan M.
I had no issues at all renting and the manager was great to deal with.Ellen S.
Lower your prices a flat rate would be great I was not happy about the mileage charge i think it would be much better if you charged by the day and didn't charge for mileage unless the customer went over 100 miles fe fueling is fine but the mileage rate is way overpricedSandra S.