I was charged more, i was told 1.39$ per km but charged more than 2.09$ and i was charged for 35miles uprfront and i only driven 14 miles and didn't get rest of my money back. I sent message to the service provider from which i rented the vehicle but didn't get any response back.
Jaskaran S
U Ship Solutions
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Surrey, BC V3S5X7
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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- 2.5 es la calificación promedio de clientes
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Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulI’m actually very annoyed as we had an empty uhaul practically only 1/8th gas tank. We had an important event we were needing to rent the uhaul for and could not make it on time we were 30 minutes late.
Annu SThe location was chosen because it was supposed to be a full service location from 10am-6pm. No one opened the facility or answered the local phone number. u-Haul online staff helped me get the vehicle through self service but it was almost an hour after my arrival until I was able to drive. the vehicle was not completely cleaned in the box, there were no windshield washers and the fuel was nearly empty. It was very frustrating
Scott GThis was the worst experience I have ever had with U-Haul. They changed my reservation, didn't tell me. I had to find someone to drive me 30 minutes away to find the truck. When we got there there is no reception so you can't use the app. There was no one at the location. We had to drive another 10 minutes to find reception to call them. I called them 4 times and someone finally picked up and it sounded like he was asleep. When we got to the truck it was covered in mud, had dirty baby wipes in the cab and spilled noodle soup all over the floor. I called U-Haul against and they said they didn't realize I had a reservation when I had made the reservation over a month ago. When I tried to contact uhaul for some sort of resolution they were supposed to call me, never called me back. I had to call 5 separate times to resolve the issue and still have no had resolution. And now I am just finding out that this same location, used my U-Haul account to make another reservation and charged me fraudulently $546 for a rental I never made. I wasn't even in the province at the time of the reservation. I will never be renting from U-Haul again.
Taylor DLocation is a secondary business, no sign to indicate it’s a UHaul pick up location, no office or business to go into. Just the Uhaul truck we were picking up in the parking lot. Truck floor was covered in a sticky tar like substance, and agent had no interest in cleaning. In fact, agent wanted to do the pick up over the phone! A broken down box was provided to cover part of the truck floor. We ordered 24 blankets, and a box with 4 dirty blankets was offered. If we didn’t absolutely require the truck that morning, I would have contacted the area manager for a different rental location and vehicle.
Shannon M