Extremely disappointed with my experience. I rented a U-Haul yesterday and opened it to find it was already dirty and clearly hadn't been cleaned prior to my rental. I actually went out of my way to clean it up and left it in much better shape than I received it—and I have full photo proof from both pickup and drop-off. Despite this, I was still slapped with a cleaning fee! Unfair and unacceptable customer service.
Dhruv P
AMG Fleet Services
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Staunton, VA 24401
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Cómo funcionan los comentarios de U-HaulI recieved truck with no gas (50 miles till empty). The truck struggled to get to highway speed with no cargo. Worst experience I have ever had driving box truck.
Matt HEnsure equipment will be available. Ensure help is provided.
MEGAN RI was bounced around to a few locations prior that day, the final spot I ended on was not AMG Fleet Services and when I got there all of the trucks were locked behind a big gate. So I called Uhaul and the rep there found me a 26 footer and sent me over to AMG Fleet Services, again this was last minute so of course the blankets were not inside the truck because it was like a 20 minute lead time and they weren't even open yet. I was early but the young lady got there before opening, invited me in and got straight to work. Completed the check in process for me and got me blankets that I needed. I was so grateful because I had loaders coming at 9am. I don't remember her name but she's short, hard working, had a coffee and nice so identify her based on that. She really saved the day so I could get my family moved to our new home since I was on a specific and tight time table.
James DGreat service, good truck, just wish the truck had more than a quarter tank when we picked it up.
Michael A