I reserved a trailer on-line for return next day. My schedule changed and I needed to rent one-way. I called Jim to see if a problem. He said we will adjust when you come to pick-up. Jim attempted to call me the next day to tell me he could only do rouud-trip with that trailer, but did not leave a message. When I came in to pick-up, he informed me about the trailer, forcing me to rent a more expensive trailer that I did not need. I asked him why he did not leave a phone message and he told me he does not leave messages. I told him that was unprofessional and a poor way to conduct business.
KENNETH M
Spring Branch Store
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Spring Branch, TX 78070
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Randomly would disengage from drive…while driving. Quite a fight to lock the shifter into reverse and drive. One time it popped out of drive on a steep incline crossing into the Green Mountains and refused to go into drive. Had to change lanes on a mountain pass to get to the emergency lane with the transmission in neutral. I don’t blame the location for this, it is one trip equipment but I would expect a thorough review of the equipment prior to putting it on a 2400 mile trek.
JOSHUA GLet customers know to go in front door and not back door where all U-Haul trucks and equipment are. Maybe put a sign directing customers to front door
ESTHER GNo issues
MICHAEL BNo information, no indication where to drop, no signs for who or where to make inquiry. Absolutely no help except the person behind the register(eventually found) who did not ID as having any UHAUL affiliation said to just drop it outside. No assistance or help. I would say this is only useful as a drop off point AT BEST.
RICHARD P