Customer service was lacking at this location. I had to wander around to find the rented truck.Crystal B.
Moving Truck Rental in Spencer, IA at Accurate Appliance
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Spencer, IA 51301
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
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Very helpful with paperwork and hookupTONYA A.
Very nice guys at the desk. They were very helpful!RHONDA W.
We wanted a enclosed trailer which was not available so we got an open trailer. It wasn't quite ready since it was on top of the service person's truck. They got it down and hooked it up and discovered there was an issue with the left turn signal. The repairman/service person worked on it for almost an hour and got it fixed. He apologized for the inconvenience and said he would make an adjustment on our rental; however, we have yet to see any type of adjustment. I would not recommend this location as we will probably go to Spirit Lake for our needs from now on.BARBARA W.
Again, my only complaint with the entire process was the uhaul computer system which didn't work right during drop off either.Phyllis M.
Should have snow brushed off before customers arrive.GILBERT B.
Polite and prompt service!Mechelle N.
What a great Company Representative. I like that everyone who helped was likeable and knowledgeable in making the experience a great one.Dale M.
The only downfall of this experience is the speed limit restrictions in this day and time. 55 is just a very unreasonable limit on today's interstate and primary 4 lane roads. 60 to 65 is much more realistic.Ricky C.
The back of the truck was not sweep out when I picked up the truck I did not order a dolly, but one was included in the truck. It was in the way loading and unloading and was dislodged from its holder and the zip tie broke, but we did not use the device.Barry S.
Shorter wait time when you call and need costumer service.Garret S.
There is no way on earth I would recommend Accurate Appliances for a u-haul rental. The customer service was horrible. We were charged for damage that we didn't do because the employee didn't follow the correct check out procedure, which took over an hour and cut into our moving time. The owner wasn't available to answer the employee's questions regarding the process either. When we disputed the extra charges, the owner said she would refund the extra charges but didn't actually do it. Don't bother going to Accurate Appliance. You will save time and money going elsewhere, even if it's hours away.Lauren G.
The online procedure was quick & easy! Tha staff was very helpful & friendly!NEAL D.
Very nice, gentleman was great when he checked the truck in. Very easy and fast!Jeffrey S.
Great people to work with!Rodney P.
The truck was clean and mechanically worked fine. However, cosmetically it is old, rattly and noisy. Several plastic pieces within the cab are loose.Aaron O.
Had multiple issues. First issue was poor customer service. The store was not open on time. Had to wait for employee to come in to the store for 15 minutes. Truck was also not aligned which made it a bit dangerous to drive. Lastly, I was charged the $14 fuel fee even though the fuel was at the desired level. Poor experience and will not be renting again.Travis B.
Great service, good people. Couldn't ask for more.Evan D.
I read on the website that if you return uhaul a day before scheduled then you get $50 backJennifer L.
had issue with dropping off in other locations (not spencer location) Was sent 2 different places, 1 turned us away after being called by uhaul representative and specifically told to deliver to Story City where they turned us away. Tried to drop at EAgle grove but online after hours dropoff would not allow it so was not going to leave trailer without confirmation as was not going to be reponsible. Tried calling into uhaul and was on hold for over 30 minutes. Very frustrating and time spent. Spencer returned trailer and were very helpful with my frustrations.TERRI L.
I called 1800Uhaul to make my reservation. They quoted me one price, per mile, but when I arrived at my local Uhaul rental office they charge me a higher amount. That's not right.evelyn A.
I would suggest making sure windshields are nice and clean from bugs. When we picked up the uhaul the windshield was covered in dead bugs. Otherwise very good.Diane AND Don M.
The gal I encountered when I arrived was flat out rudeStacey F.
The gentleman at the store, Terry, was very kind and helpful. The issue was with this process. It was a mess and confusing and frustrating for both him and I. Terry did his best and was eventually able to help get me everything I needed.David M.
Requested a 15ft truck. There was one available but not on the website for some reason. Was not able to complete my move.Elizabeth Q.