I used the same truck from the same place 2 weeks in a row , I drove the exact same 15miles both times ( I have verifiable proof with my phone) I told both attendants to charge me for 1gallon of gas for 15 miles , my first bill came to &35 and todays bill was $49 , regardless of what the gauge read same 15 miles and a $14 difference, please explain why the $14 difference for the same miles , I don't get it
HOWARD W.
Sycamore Union Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Simi Valley, CA 93065
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- 2.5 Average Customer Rating
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The guys checking me in and out had to call someone to do it for them. I never received a paper receipt. I had to call the corporate people to have them email me a contract. I found a used diaper under the passenger seat. The front tire had 17 pounds of pressure when I got the truck and I had to fill the tire 4 times during the week. Poor maintenance and poor service.
ken G.The truck was so filthy inside and out that seeing out of the windshield was a safety hazard. The person renting the truck couldn't speak English so he put me on speaker with someone who did. They never gave an inspection sheet to document damage, mileage and/or gas tank levels. I never received the rental pamphlets you usually get onsite.. When I brought the truck back I gave him the keys and he just waived me away like, "get out of here". Then I get a receipt online with an extra $30.00 gas retail charge. This was a scam with an unsafe and unclean vehicle. Defintely not returning to this place.
James J.When I picked up the truck, the front driver tire was at 22PSI. It took us an hour to get air into the tire to 32, all the other tires were at 40PSI. I took the car to another air machine to make the tires as even as I could, I wasted 2 hrs of My initial time when I picked up the truck. I also was charged 2 Gallons of gas on the truck when I dropped it off at the same location. I put more gas in the truck than what it had originally when I picked it up. It was frustrating and I would not recommend anyone to get their uhaul car from this location because the gas attendant don't care and don't know how to help uhaul customers.
MARLENE M.Good service and fast
Antonio S.