I truly believe that the proprietor of this U-Haul location is mentally unstable - my experience renting a U-Haul from this location started unprofessionally, and ended with my feeling honestly threatened for my safety. It started with him being 15 minutes late to my reservation time (location was locked – I had to stand out on the street to wait for him, which is under a freeway overpass). Once in the office, the proprietor made odd comments about my hair (how it looked in person vs. how it looks on my drivers license) in a way that suggested that he was possibly trying to flirt with me – when I did not respond, he quickly turned rude and hostile. I got out of there as quickly as possible. The van was in horrible repair, with the tire light on the entire time (proprietor did comment on the tire light and said that I could “ignore it”). Here’s where things got scary: Upon return, I parked the truck, and then was seated in the driver’s seat, taking photos of my mileage and gas gauge when I heard the proprietor’s voice. In my periphery, I could see him walking toward me with his hand outstretched toward me, repeating over and over “Give me the key! Give. Me. The. Key!! Give me the key, bitch!” which I heard clear as a bell, but I was alone, so I pretended as though I didn’t hear him. I sent a quick emergency “get here right now” text to my friend who was helping me move, and was around the corner waiting for me. When I then got out of the truck to return the key to the proprietor, he turned on a dime with a huge smile and sweetly asked. “Did you put gas in it?” Seriously completely psychotic behavior. I ended up being charged almost double what I was originally quoted (original quote was $45 and change – final billing was $85 and change). I took pictures of mileage before and after, and I was charged for additional mileage that I did not use. I will be telling absolutely everybody in my community, and anyone who will listen about my experience at this location.
Catherine J
Sherman Oaks LLC
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Sherman Oaks, CA 91423
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Cómo funcionan los comentarios de U-HaulAmazing fast service love the place
Hila SVery smooth and fast transaction
Sevan gGreat experience...Eldy was awesome... location perfect for us!!!
Michael RThe guy running the office on Sunday was nice, but there were several issues: 1. The gear shift is confusing and no one explained it. 2. I was told even though the posted hours were 'closes at 2:00 p.m., the guy would be there when i dropped the truck around 2:30-3:00 that same day. However, when I arrived, the gate was chained closed. I am 67 years old and pulling/pushing the gate open hurt my back, alot. It still hurts as the gate is extremely heavy. 3. i was provided no gate code. I had to call and was lucky enough the guy (again nice enough) gave me the code, but his phone or mine kept cutting out. I was told if I couldn't get the gate open to park in a cul de sac. and leave the truck unlocked. 4. when i finally got the gate open, i didn't know where to park, nor was it told where. there are perhaps 20+ vehicles strewn about the parking area. I was not told whether or not to leave the truck locked. 5. I was not given a location to drop the keys and there was no obvious drop box on the lot. 6. when i went to gas up the truck, I couldn't get the gas hatch open. There was no apparent lever for it. I called the guy who picked up the phone. He didn't know either. He told me to google it, which I did. There is no latch, but one must dig the tips of one's fingers into the crack between the gas hatch and the body of the truck near the driver's door and pull to release the hatch. I wasted p;robably 15 minutes trying to deal with this, and another 20 minutes dealing with the gate/returrn of the truck plus hurting my back. 7. While trying to operate the sliding gate i had to block oncoming traffic as there is no way to pull off the street in front of the gate to open it. I would have had to park 1-2 blocks away, walk back, open the gate, walk back to the truck and then drive the truck into the lot. Then roll this very very heavy gate back. Overall - kind of bad experience with the above.
Peter M