I got a flat tire on my trip. I called uhaul roadside service and was told I could take it to the nearest location to drop off, because the wait for roadside service was 3 hours. I did EXACTLY what I was told to do, and I got charged $150 for the repair bill. Such has bullshit and poorest customer service and business ethics I've ever seenPATRICK H.
Moving Truck Rental in Savannah, GA at Quick Stop #94
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Savannah, GA 31405
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 2.0 Average Customer Rating
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I was charged for items I never recieved!! The store clerk (man) acted like he didn't know anything.Debra S.
Total ridiculous set up and he was useless for any help AT ALLMichael C.
I am very unhappy that the vehicle I reserved was not available when I arrived. I specifically went to this location because when I booked it said this location had the size vehicle I wanted and actually had a $50 guarantee. When I arrived the clerk told me that their was nothing he could do and I had to rent a larger truck and pay a higher price. I do rent trucks from you from Time to Time but things like this make we think it's time to go to your competitors when I need a vehicle like this. When I asked about the $50 guarantee the clerk said there is no such thing. I showed him it on my phone and he said he never heard of that and demanded I cancel my original reservation or he wouldn't give me a truck. Just a very frustrating situation all around.Scott C.
The man that i turned the truck back to was very rude and would not answer my questions. I was told when i rented the truck that if I didn't use all the boxes that I bought at the pick up site I could get credit when i turned the truck in with the extra boxes. The rude clerk at the drop off site told me they don't credit the unused boxes back to the clients and ignored me when i ask who i could talk to about this, i will never use this location again! I will not recommend this location!Karen P.
How much I get back off my 100#crystal R.
Received text to drop off truck at 5548 Ogeechee road, no Uhaul at this address. Found 4801ogeechee thru search. There was another perso dropping off truck that received the same above information.WALTER M.
Upon arrival, there were no other UHaul vehicles or signs visible - just a run-down corner gas station that looked closed. We tried to call to confirm the location but they did not answer the phone. Finally, I saw a small, Uhaul keybox attached to the propane tank rental box, so I went inside. The person behind the counter did not seem to notice or care that I came inside. Once I got his attention, he said that I needed to take a picture of the mileage and fuel level on the truck and bring him the key. I told him I was using the self-checkout process and he seemed annoyed. I went through the self-checkout steps as instructed and the last step said to leave the keys in the Uhaul keybox, so I did. This annoyed the person inside even more. He said rudely "I told you to bring me the key" and was upset that he had to find his key to the Uhaul lock box and retrieve the key.Jeffrey N.
Helped us stop off our rental trailer even tho we were at the wrong location.SCOTT S.
When I returned the key, the U-HAUL drop off box was broken. The box had been broken apart and was partially hanging on the wall. I had to leave the key with the clerk at the counter.TAMMY B.
Station attendant had a lot of problems getting my truck. Trucks are in a grass lot across a busy highway.Lonnie B.
Change the business you associate with at this location. The establishment was dirty and the clerk was rude.Nancy R.
I received no help in disconnecting the trailer from my truck. I would never use or recommend this location for any u-haul services.Michael D.
The people was nice and friendlyMartin W.
Ensure all employees that represent your brand fully understand the customer service expectations.Garreth B.
Whole situation felt sketchy at best ??Adam S.
The truck had to be jump started when I picked it up from the u haul location. Then roadside assistance had to called out to my home where we were loading the truck because it would not start. This placed me several hours behind schedule, resulting in myself having to reschedule the unloaders at my destination.Marcus B.
As a Quick-Stop, it had the one guy behind the counter. He did not look at the truck or do anything to verify the fuel was full, identify any damage, or verify I returned the blankets. It was not a bad experience, but practically a non-experience. All previous returns involved a process that did not occur here.Ernest H.
Completely messed up the order and lied to my face about it. Should have known and trusted my gut and left. Needs to be shut down.Chris H.
Waited to be helped, no one in front of me. Tald the guy I was returning and he acted like inshot his dog. Gave my papers back and said ok you're good. He did not check trailer at all. I unhooked it by myself and left. Piss poor!Kyle B.
Charge the right amount!!Karam K.
random parking lot, NO assistance at all from store employee. A stranger/little black gentleman came over to finally help us disconnect the 6 x 12 trailer and hurt his back! we left very dissatisfied and will not think of Uhaul for the next rental sadly.RAndy S.
Only one guy working there. He did a great job of trying to take care of everyone, but it took a long time because he really should have help.Tonya R.
The place is a convenient store and one guy was running the register. He was friendly but thought he could use some help dealing with the uhaul side of the business.Stephen D.
The clerk was friendly and I got in and out on the pickup and return with no hassle. I would use them again and recommend them. However, I had to use the restroom while there and it was so...dirty, that I can't give this location any higher than 3 stars.Scott B.