Picking up the truck worked fine. It rained and mom's attic leaked. We were not told the dropoff location was unmanned. The app did not work properly so we had to call. Took much longer than expected. It should have been made clear it was self-service dropoff during the booking process.laura J.
Heritage Hills Storage
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- 2.0 Average Customer Rating
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Wifi was horrible, so after spending an exhausting amount of time late at night trying to get "cleanliness" pics numerous times to upload, we gave up, turned in the keys, drove 30 minutes further to get wifi (hoping the pics would go through...never did), and called a uhaul rep. to check us in.Jason W.
Maybe if their are maintenance issues and and entire day is wasted offer a refund or a free day? I used my last 130 to move my entire house and barely moved halfRachel D.
There was no service at the location for the person to complete mobile checkin or for me to checkout. I'd recommend getting wifi at the facility to assist customers with the limited to poor service in the area.QUENTIN F.
This is a 24/7 location with very poor cell service, so using the app or uhaul.com was a nightmare. We arrived at 11 am as scheduled and did not get done till 12:12 pm with the help of a representative over the phone. getting the representative took 30 minutes. There was no additional equipment available like dolly or blankets. No other locations had these items either, so we had to do our move without them. Also, I reserved a truck days ahead and the location i was going to originally get it did not have the truck. I had to travel an extra 26 miles to get this one.Matthew C.