Retrieving a vehicle via my I phone was a disaster. I called the 1888 number and Dan was helpful. He put me on to another representative in the US to help me she did not and was rude and condescending. I called Dan back and he sent me to Loch Lomond road location that was opened. Went well except for the return. Confused customer service and had me waiting an hour. I called Dan again and he put it right. Dan is the man. Give him a raise.
Ramsey H.
Airport General Store
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Saint John, NB E2N1C5
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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There wasn't anything wrong with the equipment itself. However, the service was very poorly arranged. The retail outlet, which has a full service convenience store and gas island, was manned by only one person who had to wait on a number of retail customers while trying to process my rental. Also, truck was snowed in and windshield snow covered. I had to borrow a shovel and snow brush and get it cleared off and out myself. They clearly hadn't done any preparation for my arrival even though I had a reservation for a specific time.
Myles P.Battery died and could not finish my move. Horrible system when it comes to working with uhaul and a tow truck company. Can only use the company for one call/fix then have to call uhaul to make another claim and wait hrs for them to call u back and also find a tow company again even though you just had a tow company there. Never offered to bring another trick to switch the load over but rather made us wait 2-4 hrs for a tow truck. Eventually we just had to pack an SUV and complete a lot of trips back and forth.
chris D.staff were very friendly, but not knowledgeable about the rental.
Jeff N.Picked up a 26ft truck and it had a service engine light on, called the area manager and was told to bring the truck to a tire place so they could check the code. After wasting a couple hours of my morning the truck had to be replaced, I was told to drive the truck 20 mins away for a replacement. Once I got the replacement it too had a check engine light on! They checked the code and tried to fix something but the light was still on. They told me this was the only truck they had and assured me it would make it to Toronto from NB . Since my house was closing the next day I had no choice but to trust them and since my day was already half gone I took the truck. Now I did make it to Toronto but the check engine light was on the whole way and more then half my day was gone changing trucks and basically working for uhaul to fix the truck. I believe this is horrible customer service to be making you clients run around with a broken truck Not happy!
Joseph M.