This place is run like a lemonade stand. They handed me the keys without even booking me in. I get a call from U-Haul two days later asking me if I picked up the car. Upon many attempts of returning the car, the location was not open before 9 AM. Closed on sundays and mondays while return reservations were booked. They run through district managers with little to no communication to the next. Andrew, who I was dealing with was let go and assured me many things that the next manager Michael had no information on. But what can you expect from a large company such as this? Nothing.
ANKIT S
Habitat For Humanity Restore
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Ronkonkoma, NY 11779
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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- 2.5 es la calificación promedio de clientes
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Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulThis was the worst experience possible. U-hall rental is not the location main priority and the staff make it clear. The person at the counter is not aware of anything regarding truck rental the manager has very little interest, they are arrogant and.not helpful . This location business hours are not what the website and the u-hall rental contract says. What should have been a 15 min mobile pickup turned into a 4 hours .
GIOVANNI DI got there at 9 and the place didn’t open till 10. Stood there for an hour (called the help line and a lovely person tried to get in contact with location leadership and couldn’t. Overall U-Haul did what they could to help, but location sucked)”. Once people did arrive they handed me the keys and walked away. There were loose dollies in the truck and a pile of used moving pads. The weather stripping around the driver side door fell off when I opened it. I tucked it back to the best of my ability. It fell off every time I opened the door. I caught my foot on it at one point getting out and almost fell. I stopped replacing it and shoved it under the seat as well as I could the 4th time it fell off. The drop off process seemed long and arduous, especially knowing what condition I found it in. Nobody rents a U-Haul for fun. It’s to move oversized shit and the day anyone rents it is most likely going to suck for them. I find it wholly unacceptable that the pickup and drop off process are so poorly done, knowing that people are going to have a hard enough day when they rent your equipment. I know you have the truck rental market cornered and people are going to need to use you regardless of your lack of organization or customer service (locally, lady on the phone tried to help and was great), but yesterdays experience seemingly flaunted that point. I was very dissapointed.
SCOTT MUsing the app was convenient, but a little convoluted. Streamlining that would be helpful, should be considered that not everyone is that text savvy. Someone on site should be adapt at providing assistance.
GUY C