Moving Truck Rental in Rochester, NY at U-Haul at Lake Ave

Moving to or from Rochester NY 14608? Get FREE truck rental rate quotes at U-Haul at Lake Ave. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Rochester, NY will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul at Lake Ave

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Rochester, NY.

Cargo vans and pickup truck rentals in Rochester, NY

U-Haul cargo van rentals and pickup trucks in Rochester, NY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Rochester NY 14608. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Rochester, NY, reserve a van for your moving needs from U-Haul at Lake Ave!

Alquileres de camionetas y camionetas de carga desde $19.95

Características

  • Barandillas interiores en las camionetas de carga
  • Transmisión automática
  • Air conditioning
  • Suspensión Gentle-Ride
  • V-8 de bajo consumo de combustible
  • SRS/bolsas de aire

Customer Reviews

Marcha S. en

Grado:

Keep up the good work.

Deaquaunna L. en

Grado:

Check your vehicles before charging someone else for it. Have better customer service because the one on Lake sucks terribly

Tanya H. en

Grado:

The manager was very friendly and accommodating to my needs on 8/10/19.

Bernard D. en

Grado:

Train your young man who works there how to respect and treat customers. Stop being lazy and answer questions that you're asked instead of saying is written there read it for yourself he was very disrespectful inconsiderate lazy there were another customer there who walked out upset because of his attitude

Thomas c D. en

Grado:

Staff was rude almost criminal

JESSICA R. en

Grado:

Not to be rude

Alden W. en

Grado:

Some of the staff was extremely rude, unhelpful, and slow. Check-in and check-out was a nightmare, but the truck itself was fine.

Anjelica M. en

Grado:

Just the women in a.m can be a little rude but other then her the gentleman was very helpful and friendly

Shawn C. en

Grado:

When returning the truck, the key didn't fit in the key return box

Nathanael S. en

Grado:

Better customer service both at your ridgeway location and your lake Avenue location and with your ap. I specifically asked for the ridgeway location, when I showed up to pick up my rental at 7am the attendant at the ridgeway location spoke to me as if I was an idiot and was extremely combative despite the fact that it's his job to sell me your products, not the other way around. The lake Avenue location I arrived and had to stand in front of the building for 30 minutes because the doors were locked. Eventually the individual who was working showed back up, who had literally walked by me in the parking lot 30 minutes before without saying a word, and he stated that he was trying to hookup a trailer. For 30 minutes???? That is a 3 minute job at most, and why did I have to stand in a parking lot for 30 minutes be cause the doors were locked, based on what I read with your return policy I cant be 3o minutes late making a return! I had to get my own dollie on check in and stow it. My truck was not parked where I could get out comfortably it was blocked in by multiple other trucks. When I showed back up to check the truck back in this same individual was working and instead of doing his job and taking my keys and checking the truck in he refused to do so forcing me to stand in the parking lot again to check the truck in through your website. Overall just poor customer service and a poor experience from beginning to end. I will not be returning to either location. For anyone reading the reviews on here do not believe any of the 4 or 5 star reviews there is no way they are true,

norma r. en

Grado:

Service was good and uneventful. Will use them again.

JOHN E. M. en

Grado:

Every one was perfect

Olufemi O. en

Grado:

Please do yourself a favor and just use any company other than U-Haul. U-Haul treats you like number, not a person. Everyone who works there is very rude and unprofessional, and they really don't care that you say that about them. I rented a truck for 24 hours from Lake Avenue, brought the truck back 8 hours earlier than it was due back but the branch was closed, and the link to electronically return it didn't work, so I left the truck at U-Haul and I was forced to take home the key and bring back in the morning when my 24 hours would expire. I made it to the parking lot at exactly the due time, but got to the checkout counter 3 mins late. Well, I was charged late fee and almost double my rental fee for being 3 mins late. I suppose this location has found out that in order to increase revenue, they have to rip people off. When I made a complaint, the manager basically said "rule is rule and they have to follow the rules". When I called corporate, it appears corporate is powerless when it comes to branches protecting company name and reputation (well, maybe they don't have a good reputation). I regret not using one of the local guys, or Penske or other truck renting companies for my move. I have another move scheduled for 3 weeks, I will cancel that reservation asap. I vow NEVER again to do business with U-Haul. News Flash U-Haul! Things happen that cause people to be 3 mins late (including long wait lines at your counter due to poor customer service), so being revenue driven, at any cost, would eventually lead to loss of return customers and reduced revenue in the long run.

Amos W. en

Grado:

Guy in the store was rude

Ellen E. en

Grado:

The online system is faulty and not flexible. I got to the location at the correct time and because of a glitch with the system I was unable to pickup the truck until an hour later. The system would not accept my headshot after numerous attempts. I tried the live chat but was never answered. The staff at the Uhaul location were helpful and eventually manually checked me in. If you're going to offer an online option, be sure it actually works!

Tamara C. en

Grado:

The truck needed a wheel alignment IMMEDIATELY! It would not go into reverse. When I went to return it the facility was closed early. The truck was beyond unsafe and should not be on the road.

george c. en

Grado:

Nothing needs to be done. The entire process was simple and working with the staff was an enjoyable experience.

Austin S. en

Grado:

The service representatives were incredibly rude and unprofessional. One of the members literally held up his finger and pointed to the other rep when we walked in as he did not want to be disturbed while watching a youtube video on the computer.

jeremy c. en

Grado:

More professional and speedy staff.

imari d. en

Grado:

Long wait to get truck. Didn't understand process. Me and my dad Stood outside for 20 minutes while the guy work there stood at the counter watching us. Then I find out that I have to wait 3 to 5 business days to get my money because I used a card. I was not told that other wise I would have used cash. Called in and the representative hung up on me. Do not I repeat do not go to this location ??

dennis j. en

Grado:

The truck could have a 10 footer versus15 foot. The truck was noisy and not very fuel efficient. We made it fine.

Melissa J. en

Grado:

Never got the moving pads but I decided to just let it go. Floor of the back was wet and slippery but thankfully nobody got hurt

Ahmed S. en

Grado:

Very good Service

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