First it was supposed to be lake ave they rented it out they sent us to this gas station. The guy had us waiting while he talked to his saying to wait a minute, we said we had to pick up my daughter he said not his problem,, once done he did not give a receipt,,,or check the truck over,,it was muddy inside the cab, I cleaned it and there was garbage in it..had absolutely no gas in it at all but said I had to have at least a quarter tank to return it,,,I got my time extended 2x it was supposed to be returned the 15th 6pm they picked it up abt 5 using towbuster towing,,,it wasn't even uhaul it was the guy from the gas station,,I will never get a uhaul from any where but UHaul itself...they should cancel the gas station on S Plymouth Ave Rochester I believe it was Sunoco,,,this email says drop off on Long Pond but I was told it had to go back to Plymouth..I'm not sure what the heck going on but,,,then on top of it all there was even a miles check,,,no never ever again
Christina v
EZ Food Market Inc
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Rochester, NY 14608
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Customer Reviews
- 3.5 Average Customer Rating
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Don't over charge for gas after saying bring it back as it is
D'Asia SThe guy at the store who gave me the rental was polite had a smile and was very helpful great experience
Erica LTruck was dirty in the inside couch cushions were left in the back also store didn’t check in my return till 2/3 days later and charge me more then what the price actually was very disappointing
Fernando WOvercharging us, truck is not even clean, gas wasn’t filled so we had to fill it up, and when we dropped off the keys on time, the person we gave to was very rude to us.
Madilyn S