Overall the experience with them was great but the experiemce with U haul as a company poor as hell.
Jake Wertz
Browns Auto & Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Princeton, IL 61356
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Trailer would be nice. Tow dolly worked great.
Jason ShofnerUhaul we originally rented had a dead battery I'm guessing from poor maintenance.
Roy KresenNever got a call the day before with is what your ruules are. They moved my pickup location 45 mins away in a email the day before pickup. The new pickup place couldnt log in to check me in which I did myself online, then they repeated the whole process i did online,they said thats how it works. The trailer turn signal and brake light didnt work, and they did have the part to fix it, so i was offered to find another location, or take it as is, and i could call anothetr place on the way to florida from illinois and swap it out, or roll the dice a drive with it to florida and hope to not get pulled over. Not very good for a company thats been doing this for a real long time.
Don BulatWe decided to do the online pickup, I will say first the young lady who helped me over the phone was wonderful! It took us over an HOUR to do the online pickup. The Uhaul site and app are not user friendly at all. Zero stars on that one. I will say though you have some very good customer service representatives. That was the only pleasant part regarding the entire online pickup. If we ever decide to use Uhaul in the future it will be at a place where you can check in with an actual person. It put our one day we had available to move behind and we had help lined up who ended up leaving because they had other obligations. We were very disappointed and I myself was very frustrated with the online check in, it should not have been that difficult. 😕
Valerie Beattie