It was an after hours drop off that I did through the app.Paul B.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Pittsburgh, PA 15204
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Your website wouldn't let me in, if a friend wasn't with me who after several tries was finally able to access your site, I never would have been able to get my truck. Very hard to navigateTimothy K.
I had this booked at another location and I was never notified that the location changed until I got to the original location and the app said I was picking it up somewhere else. Again, same thing happened when I went to return it. Very disappointed in UHaul for this.Alexander P.
Make your app easier to use. Wouldn't let me upload the pictures on drop-off so I had to take pics & come home & get in touch with customer service.Donna I.
Difficult location and intimidating. No obvious office in a motorcycle shop, walking in alone to a dark back cluttered corner of an office filled with political paraphernalia. There is no obvious customer desk, bell or direction other than you can see a Uhaul parked amongst the junk cars, appearing to be there for repair. Walking into shop, it is unwelcoming and intimidating to have to step over grease, bike parts on floor to find a man inside a tiny closed door office in back with no room for more than one person. Shop owner just handed keys over. Had to find truck in a muddy crowded dirt lot mixed in with repair cars and junkers. Spent over an hour cleaning the interior of the rental myself and it was still disgusting. Had to put air in tires also. Pizza remains all over passenger door, it smelled like rotting trash and there was old food in the seats and the floor. Windows were so filthy It took an hour to clean inside and out to see to drive. I don't expect rentals to be new or perfect, but driving 5 hours in a truck that smelled so bad of BO and rotten food was horrible...that was after I cleaned, vacuumed and sprayed lysol the best I could. I would have refused this rental and location had it not been the only one available and my need for one. I picked another location for pick up, however the way Uhaul changes based on availability the day before makes it unpredictable to be able to refuse a location when you desperately need one. I will never use this location again and would drive further to avoid it.LAURA M.