I arrived at 9:50, 10 minutes earlier than the pickup time to get the vehicle. The Convivence guy kept taking clients at his store and he made me wait on the side. He gave me the keys at 10:15 and told me I needed to get the van back at 1. I told him he caused a 15-minute delay and then he said that does not matter, if I didn't wanna pay extra I should bring the van back by 1. Plus the van smelt like somebody pooped in it.
Neeraj B.
Mister Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Peterborough, ON K9J4A4
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Customer Reviews
- 3.5 Average Customer Rating
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I was charged extra because the fuel needle was not exactly as indicated on rental contract, I was charged extra because I was an hour late , and I was charged extra because I was over mileage, when I was told I had extra miles provided.. I had to rent the truck because U haul could not provide the covered trailer I had reserved in the first place I had the unit I wanted in the first place I would not have incurred gas charges, late fees, or mileage fees.
Syd R.Trailer tongue weight is very heavy and was dropped to the ground. I had to lift it myself onto my hitch. Quite difficult.
Mark W.This was a last minute location change forced on me by U-Haul due to someone not returning the truck I booked. Added several kilometres, additional fees and inconvenience to my day. The truck itself was fine.
Brad J.Nothing
Deborah S.