I had arranged to pick up the vehicle going through the counter. I go to the gas station counter and I was told to use the app. Upon returning the vehicle I was told to close out my transaction through the app. The following day I receive a text to call U-Haul in reference to my late return! I returned the vehicle in less than two hours of acquiring it. I had completed my return through the app. I was provided a code to return the key in the lock box and also uploaded the picture of the mileage and fuel gauge. I call and sit on hold for over 6 minutes before speaking with someone who after I explained the details they said they would call me back but never did. I did receive e-mail of the completed receipt.
John S
City Store
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Orlando, FL 32806
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
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Just awful.
John PWas over charged. Original bill came to 66 then when a claim was submitted for the truck having low tire pressure on pick up the charge went to nearly 100
ALEC CThe location I picked up from said it was in store pickup but it was self pick up only, I spent roughly 40 minutes speaking with the help desk and spoke with three separate parties to try to get it working.
David DGas station had the key elsewhere delaying my pickup process, van was dirty.
Alexa A