First off, I was given a confirmation email of my pick up in La Crosse, WI and was advised that I would get a call to confirm my order, but was never given a call. I show up to the lacrosse location, wait for 30mins in line just to be told my pick up location is actually in Onalaska, WI. I was never once called OR emailed of this change… we finally show up to the Onalaska location, call the customer service line to get help on how to unlock the key box. We go through a very long process of unlocking this key box, and when we finally receive the keys, we go in and check to see if we were given a utility dolly as it was purchased before hand, and it was nowhere to be found. I call the cust serv line and was told I could not be refunded until after I completed the transaction and drop off the truck.. very inconvenient when you're company is taking money and isn't upholding to your services. As a single mother of 2 young kids and with barely no help, I really needed that dolly to help me carry my things… lastly, when we arrived at the New Brighton location to drop off our Uhaul, the key box had no lock on it to secure the key, and the Uhaul building door was locked and had a paper sign that said someone would be back at 1pm when my drop off was at 11am. I had to call cust serv line again once more and was on hold for 40mins waiting for a rep to help me. So much time, energy and money wasted with your company and I would never recommend your services to anyone. Do better!
Maylig L
Lappins LLC
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Onalaska, WI 54650
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Staff was very helpful and kind.
Colin KEasy drop off!
Mark HEverything was perfect, I have no suggestions other than to say thank you. One of the most successful Uhaul rental outlets I have ever worked with. Kate was especially courteous and helpful.
Leanne WNo recommendations...all worked well.
Edward J