I reserved dollies and they were not put in the unit. I reserved the van for 8 am. I could not pick it up on time because they were not open until 9 am. I had planned my use around pick up before that time. Further, when I attempted to return the van the first desk person wouldn't assist me because they were inflating a tire. She eventually called someone over who I don't believe knew what they were doing. 2 other people returned their trucks during the time it took them to complete my return. I would choose a different site for rental in the future.Robin H.
Ace Home Center
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Norwich, CT 06360
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Very helpful friendly staff at pick up and drop off. They helped me hitch up and return. Smooth and efficient! ThxChristie G.
I booked a vehicle for 8 hours returned it in six. I should not have been charged for 8 hoursRose K.
I returned the vehicle with gas in it that I though was the right level.Lady comes out to tell me that I did not fill it to the right level and I told her I did and even showed her the picture I took before returning the truck.She first told me that it was just above Half a tank and I know for sure it was 3/4 of a tank I had to fill it too.,she come sand tells me that I had to put another gallon in so I won't be charged..so i l put 2 gallons in and past the mark .not to happy about the ending part.heyward D.