Perhaps the representatives could reveal the exact location of the vehicle so that the customer is not left to trudge through the rain to find the number on the bumper. At the very least, tell the customer that the number identifying the vehicle is found on the front bumper, since I thought I was looking for the license plate number.Phyllis B.
Moving Truck Rental in Norfolk, VA at U-Haul Moving & Storage at Downtown
Norfolk, VA 23510
(Right between Norfolk Scope and Doumars)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Norfolk, VA 23510
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Give a call with more than a 24 hour notice when your company is changing the pickup time and location of a trailer. This caused a big inconvenience in that someone I had helping me move had already taken the day off of work to help making them lose money when the trailer wasn't even available. Secondly, when you get the trailer in, GIVE A CALL! If you've changed my pickup time from 10am to 4pm, but you get the trailer in at 2pm don't wait for the customer to call to tell them it's there early. Poorly managed time for such a large company.Michael K.
Poor customer service, took forever to call and talk to someone about a change I needed to make. Then on pick up day they truck was not at given location, so had to go 45 minutes away to pick it up. Truck was disgusting in the cabin. I wouldn't recommend U-Haul based on my experience. And I'll never use them again.CHAD S.
truck was raggedyDeidra C.
The check-in was fast and smooth, the return process was smooth as well. Outstanding serviceVERNALL S.
Tow dolly had malfunctioning retainer for hitch tightener. Appeared to be due to bent cover.Todd F.
Perfect all aroundTASHAUNADELREE C.
The women who worked the front desk at this location were excellent. Very nice, on top of everything, and helpful.Anna L.
Better signage as to where to drop off the truck. Good service.Mark S.
Have items in stock when you confirm them for people. I reserved a furniture dolly and they didn't have them. Currently at the hospital with an injured backSteven H.
The ladies that help me today and yesterday where amazing they were above and beyond to to take care of me. You guys are very lucky to have them.JOSEANGEL R.
My entire rental experience was excellent. The front desk staff was helpful and friendly. The vehicle was clean, mechanically well functioning. However, one incident soured the experience at the end. The person to whom I dropped off the vehicle decided to add almost $10 to the expected charge. When I asked him for the reason, he said that there were additional taxes. I asked him to show me the details. Then he changed the reason and claimed that the gas tank was not full. I showed him the gas meter that indicated a full tank. Then he dropped the extra charges (except one additional mile which needed to be charged). It is just unfortunate that all the good work that was done to provide perfect service was spoiled by this petty false charge of totally about $7.ERAN L.
Nothing I can think of. This was a great experience.IVAN M.
Nothing. I had a great experience and I love the touchless processes.Erica L.
Better explain how the 4 letter combo licks work. I had to ask someoneto open it for me because I couldn't get it to work. Also your online check in system wasn't working and crashed my browser! I had to reboot my phone. Not the locations fault, but corporate needs to get their system functional.PRESCOTT TRENT F.
That app didn't work for pick-up and there was only 1 employee behind the counter on a Saturday morning. My pick-up time was 10 am and finally left at 10:50.JASONPAUL R.
Nothing its perfect and convent staff are friendlyTO-WANDASHANTA K.
They helped me get another piece of equipment so that I didn't have to go to 2 locations.Danielle K.
DON'T USE THIS VENDOR! THEY WILL OVERCHARGE YOUR CREDIT CARD AND PROVIDE NO CUSTOMER SUPPORT TO REMOVE THE CHARGE FROM YOUR CREDIT CARD! I called customer service and was put on hold, then transferred twice to another department that never picked up after waiting for 37 minutes! There is no customer service! Had to dispute credit card charges!JANICE O.
Incredible service from the reservation call to pick up and return. Some of the best customer service I've had in a long time anywhere. Thanks so much.MEREDITHBRUCE R.
Kayla was super helpful and kind!Clarissa R.
They all had great customer service. Would recommend and would go back to this location also.Janine D.
They don't tell you that you need to keep it hooked up to take pictures when you drop it off. Would be helpful to know in the beginning.Tyler J.
Everything was excellent! I would just recommend being a little more meticulous in wiping down the steering wheel and dash panels.Dexter C.