The problem not only was that the employee didn't know how to give me my rental. They arrived late then her not knowing how to finalize my rental I ended up being the one to take thw photos and then checking my self out on the app. I could have done this 2 hours earlier and not been ao behind with my move from Atlanta to Florida so because of this mistake they made it pushed my move back a total of 4 hours and also the truck was not cleaned which it had ants in the tuck in the back and inside the cab. The manager gave me a compensation of only $150 for my inconvenience. I understand the intention but this company need to understand that customers are not on thier time. We have alot of things to do like move which is a great deal in a life changing shift. Then for them to make you late and make this process so inconvenient is incredible. Also if you gave a dealer taking care of your customers make sure they are capable of fulfilling your customers or thier needs. Very unprofessional.
Luis S
Supermercado Mexicano
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Norcross, GA 30093
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STELLA JSwitched my location the day of needing it. Only for me to have to go to original location to pick up mattress covers. It had no gas at all Very inconvenient
MICHEAI M