Lady was super nice, however, it took over 30 minutes to get checked in. One of the windshield wipers was falling off. I was asked to estimate the miles I would drive so I said 30. I drove less than 30 but was still just charged for 30. Not worth the time to go through a process of getting a refund, but the miles should be checked before the final invoice is sent.
Lon Crum
Zenith Petroleum LLC 3
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nicholasville, KY 40356
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I will say that this is one busy store, they was only 2 people running this entire store, I was asked to wait a few minutes and they would be right with me. I did have to wait about 20 minutes when a young lady who was running register , handing food out of the salad bar as well as being a uhaul representative took her time to help get us on the road… wanna shout out to lady at etter drive , thank you for taking a very stressful situation around and making this as nice experience and we will be using them again .
della wagnerThey told me to just drop off the key and they would email the receipt. They never "turned in" the truck and when I called Uhaul 4 days after turning it in to find out why I had not received my receipt, they thought I still had the truck. To add insult to injury, the return place charged me to fill up with gas despite the fact I clearly brought it back with the same amount it had when I rented it (ALWAYS take a picture of mileage and fuel gauge when you pick it up!)
ERIC BREITERWe had to wait at the location for an hour past the scheduled pick up time because there was no one working who knew how to process our pick up.
Marcus SchaefferThe customer service was horrible... the lady kept us waiting for 45 minutes .... she was very un attentive and we had too figure everything out on our own.... and she charged me an extra 100.00 from the quoted price
Victoria Berndt