5th time dropping off here. The employees are always very friendly.Tim S.
New Albany Valero
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in New Albany, IN 47150
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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The New Albany location was fine and did what they could. The major issue was the a Jeffersonville, IN location. We were originally supposed to pick up our reserved 20' truck and appliance dolly from there. We get there and the woman we spoke with didn't say anything after us telling her the reservation name. She called someone and sat on hold for 30 minutes. Which left is to put the pieces together that they didn't have a truck for us. They had at least 5 other trucks in the lot and all of them were somehow unusable when we asked. I had to lose the appliance dolly and use a 26' truck instead. This time delay from uhaul caused us to miss our furniture pick-up. I understand that issues happen, but how is it acceptable to not call me when you have a shortage of trucks? Uhaul has officially lost my business and the business of my friends and family.Erin B.
My original pickup location set up in my reservation was NOT this location. My pickup location was changed, and I was NOT notified. I learned of the change when I showed up at the originally scheduled pickup location. This was very disappointing and led to me being late to meet those who were helping me and a delayed start.GREG S.
Self-return through the phone. No problems.Janice S.
Dropped off here multiple times. Had zero problems. Super friendly staff.Timothy S.