The truck was not swept out or cleaned before pickup. It wasn't terrible, but I certainly wouldn't describe it as "clean". Maybe that is their standard at this location. The customer service was the bigger issue. When I asked which truck was mine, the staff simply told me to look at the number on my paperwork and find it myself rather than offering any assistance. When I returned the rented dolly and placed it back by the door where I had picked it up, they acted as if I had done something wrong. Overall, the experience felt unprofessional and unwelcoming. The two women at the front desk should focus more on customer service and ensuring the equipment is clean and properly prepared for customers.
steven b
Compass Self Storage LLC
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Neptune, NJ 07753
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
- 4.5 es la calificación promedio de clientes
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Everything was great
Allen HExcellent experience
philip rNothing at all, it is such a pleasure dealing with this place
Carolyn HThe process of having to upload so many photos is a lot although I guess I can understand why
KAREN B