Used to excellent job on service you did an excellent job on having the truck when I requested it I really would appreciate it I would recommend you to anybody that I would have they asked mePaul W.
Moving Truck Rental in Mount Prospect, IL at Shell Gas & Food Mart
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Mount Prospect, IL 60056
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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I'll give the employees at the gas station a little more information about the whole process. Also I don't know how much I was being charged until after everything was all over.Antonio W.
First of all I would like to mention U-Haul guaranteed this rental for me when I originally reserved this truck OR U-Haul will pay me $50.00, which I deserve in this case because my rental was not ready when I got to the location. The U-Haul so called 27/7 truck share online gave me the notification that your reservation was changed to hand delivery instead of using my phone to get my truck. Then I went inside to talk to the employee and he said can you please come back tomorrow or in a couple of days to get your truck rental when I reserved the truck a few days in advance and U-Haul guaranteed the reservation or $50.00 paid to me. Then I told the employee to see what he can do for me because I scheduled a couch to be picked up with that truck and the whole point of the reservation is meaning of the word to reserve the truck on time for me. The employees boss responded 25-30 minutes later and when we got inside the truck it smelled like chewing tobacco spit, and there was a dirty weird looking chewing tobacco in the cup holder which made the truck smell so bad. Also they added insurance coverage on our rental which I did not want, and I picked the right option during my initial reservation, but when I picked up the truck they added it. I talked to the employee to remove it he said call the 1800 UHaul to tell them because he can not remove it. I would definitely look into using another company to rent a truck instead U-Haul.Dhaval K.
I returned my truck to the location listed in my contract 12 hours before it was due. I had received multiple text messages with different return addresses so I called the ensure I could drop the truck at my contract location and received an affirmative. A representative called two days later and told me I returned the truck to the wrong location (which I did NOT, I returned it to the contract location), then told me they and the regional manager would take care of it. 10 minutes later I was invoiced for an additional day! Seriously, what is going here? I will never rent with U-Haul again after this all around awful experience.RACHELTYLER C.
I was charged for a second rental period even though I returned the vehicle before the end of the original period. It was because the gas station attendant didn't actually check in the vehicle until 30 minutes after I dropped it off. Never rent from a gas stationSCOTT K.
Customer service was terrible! Gas station cleark was useless and we had to to be on the phone with the owner who was absolutely unprofessional and rude! There were UNDERWEAR left in the back of the truck. We were charged extra 50 miles because of course we did not think to take a picture of odometer when we drove off the gas station (im frustration after receiving such poor customer service)since we never had an issue with Uhaul before. Absolutely shameful. I will be making a claim on the millage because it is am absurd to be charged extra 50 dollars because the gas station does not do their job properly!Karol C.
Super quick check in and check out. Great location.GUY K.
The fees that Ugaul adds on the top of the agreement is a bad business behavior. As example environment fees. Gas fees for 12 mile to full the tank. This is upsetting and for sure I will not recommend Uhaul and I will expansion why with this scamming fees. Please note the problem is not the location is it is the business model that Uhaul is practicingMatthew A.