The owner was rude. When I walked in he was talking to a few friends and ignored customer. I asked who I need to talk to about renting trailer and two pointed to owner at that time he ignored me and continued talking to friends until I said I was walking out to hook the trailer up since no one would help at that time he said (what do you want) then continued to tell me I didn't rent shit I only reserved and I said I know that and never said I rented. Then he said that if someone walked in wanting the same trailer but was going to a further distance he would rent to them even though I reserved and was already there because he makes more money off them. I finally said just rent the trailer if not find someone that will and he continued to rent while running his mouth. The $8 insurance I seen on reserving it was optional so when I told him I didn't want it he said(then you can't rent it it's not optimal) so maybe it was or wasn't, overal he needs to let someone else do this if he doesn't want to deal with uhaul. Seeing he talked nothing but trash about uhaul. Other than that trailer had a bad smell like a dead animal we took it to the car wash and used $5 on wash rinse and wax to get the smell out finally went to dollar general and got smell good and put in it. Maybe the next renters will have better experience but as for us we will drive 20 miles away and rent in cookeville tn
Jake U
Earls Service Center
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Monterey, TN 38574
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
Keep up the good work thank you
CHRISTOPHER BThe person who is responsible to help me at the location was so rude and unprofessional
Itzel VI’m a 67 year old man and have rented U-Haul trucks many times. When I showed up at 5pm to pick up the truck, I had no idea they would be closed. Because they were closed I had to get a pass code for the keys to the truck which meant I had to call U-HAUL. It took me and hour and a half of being passed around and a bunch of ridiculous questions to get the keys. They also insisted on calling my wife and brother (not sure why) before they finished. The entire experience was extremely frustrating. That’s the last time I will ever rent with U-Haul.
Jerry SGreat service! Super friendly and helpful!
Sam K