The locker was not easy to find. But the application failed significantly during my return, did not allowed me to take pictures, etc. It took a lot of time to return this unit. I contacted the chat and the service was really bad, they did not replied to my messages. Bad experience, but overall I'm grateful for the equipment, ultimately it helped us out. The last 10% is the 90%, you should focus on the last portion of the experience for better ratings and customer satisfaction.
Moises C
United Brother LLC Enterprises
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Mc Kees Rocks, PA 15136
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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- 2.5 es la calificación promedio de clientes
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Mobile drop off only. Was a fine and easy process. Took me awhile to find the key drop off. Big lot so the truck was easy to park.
Carlos SOnline reservations are convenient, however when a location is strictly online, it should be stated as such when searching. Also, I only needed a 10 foot truck, and there was a 10 foot truck at the location, but it was not available to rent in the website/app. I had to rent a 20 foot truck, even though I didn’t need that much. Finally, my last concern, I live I. Ebensburg, PA. I know there is a U-Haul location in my town, it was NOT listed as a possible return location. I returned there anyway, but I am upset that I was charged more. Why wasn’t this location available when I was making my reservation. I should not have to travel 30 minutes beyond, especially when a location is closer. Overall, I use U-Haul often. I feel online reservations have made it more convenient, but there are bugs.
CHARLES HHave someone available to help check in. There was a key drop bolted to a post.
Wendell JReturn check in on the app sucks! It wouldn’t accept any photos and I still haven’t received the final receipt even after talking to a rep who said that they have record that I returned the truck!
Steven M