Location had trash everywhere
Myles Y
SynHITech Inc
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Markham, ON L3R3X9
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.5 es la calificación promedio de clientes
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Opiniones de clientes verificados
Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulYesterday I rented a 10-foot truck from U-Haul and everything was just awesome. The truck was super clean, and the staff were really helpful and friendly. Highly recommend!"
Bahram NWe keep renting from here because they always provide good service.
Simon LThe owner was kind, helpful and gave me a fair price.
agnes cDear U-Haul Customer Service, I am writing to make a formal complaint regarding a recent change to our U-Haul pickup location and the way this issue was handled by a reservation manager named HARKIRAT. We have been using U-Haul for many years and are very familiar with the rental process. We are not new customers and understand the procedures involved. In the past, we have also experienced situations where a pickup location was changed. On those occasions, U-Haul properly notified us in advance, so we were able to go directly to the new location. However, this time, our confirmed pickup location was changed without any prior notification or phone call. We only found out about the change after arriving at the original pickup location. If we had been notified in advance, we could have gone directly to the new location and avoided the unnecessary delay. This was especially costly for us because we had hired paid drivers for this job. Every minute of delay directly results in additional costs. We were paying our drivers for their time, so the lack of notification caused us a real financial loss, not simply a minor inconvenience. When I contacted HARKIRAT, a reservation manager, regarding this issue, I was extremely disappointed by her attitude. When I asked why customers were not notified about the change, she stated that it was the end of the month and that they did not have time to call every customer individually. I find this response completely unacceptable. Being the end of the month is not a reasonable justification for failing to notify customers of a change to their confirmed pickup location. Customers should not be expected to arrive at the original location and only then discover that the pickup location has been changed. Again, we have been U-Haul customers for many years and have experienced location changes before. We know how the process works, and we know that customers have previously been notified of such changes. This makes the lack of communication in this particular case even more concerning. The issue is not simply that the pickup location was changed. It is the failure to communicate the change in advance, the resulting financial loss to us, and the unprofessional and dismissive manner in which our concern was handled. I would like U-Haul to review this incident, including HARKIRAT’s handling of the situation, and advise what can be done to address the financial loss and inconvenience caused by the failure to notify us. I look forward to your response. Sincerely,
Yinhao Z