App was glitchy.
caryl t
GS Ski Tunes
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Madison, WI 53719
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Truck was NOT where the app said it was, so I could not find it. Before I even got the key, the app glitched out and said I had my truck already. No answer when I tried to chat with someone for help. Bad experience and made me even more stressed on a stressful moving day.
Michelle LMoving equipment was not in the truck. Truck was stuck in snow. Took 2 hours to get out. We were told 2 days of use. We had it for 3 and were CHARGED for 3. Customer service is not available before 9. UI for the app is awful. You close out of everything you’re doing if you push 1 wrong button (even if it’s the only one available) We were not allowed to pick a drop off time. Also UI ISSUE.
Genesys TThis guy was late by half an hour on pickup, said would be there until 6, but was gone before 5:30. Key fob too big for night drop, no other options available. The vehicle itself was fine and in good working order. I don’t understand how they maintain a franchise with this type of service.
James BHad hard time to open the lock if the key box. Very old and stuck. Took about 20 minutes to work. Had to wait more than 20 minutes waiting for customer service. The driver door need to be slammed very hard to lock.
Amr E