The truck I rented was not available. They offered me a second truck, not the size I ordered. However there was none of the equipment available in the second truck. The pick up location was unprepared. We had to travel to 2 more location and were never able to connect to customer service. In order to move on the day we planned we had to pay extra fees and complete change our plans to accommodate uhaul. We will not be using uhaul again.CHARLES W.
Moving Truck Rental in Macon, GA at Store Here Riverside LLC
(Distribuidor de U-Haul del vecindario)
Macon, GA 31204
Services at this Location:
- Lun.: 9:30 a. m. - 5:30 p. m.
- Mar.: cerrado
- Mié. - Sáb.: 9:30 a. m. - 5:30 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Macon, GA 31204
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Lady in office was on phone cursing when got there preceded for several mins then was rude told us she had other things to do check in ourselves it was horrible had someone's used cigars in floor used face mask I have pics and I called to complain..Barbara C.
See above. Will not use your services in the futureWILLIAM C.
I was charged for 12 pads but only given 11. I pointed it out at pickup. Was told they would change the contract, but they didn't and I had to pay for a missing pad at dropoff.Shirley I.
Easy drop offElizabeth A.
The counter person could not check in my truck. I could not check it in online. Was charged $18.55 more for no reason!!Dawn P.
assign the truck they rented to their online contract do they can actually pick up the rental truck !! I never got an emal sent to me with the key code for pick up.. This was a Big set back and a 2 hour delay !!William P.
The online return was very difficult to complete with an iPhone. It wouldn't read the location so it wouldn't check the truck in. After finally reaching a person on the 1-800 number, they did resolve the problem.SANDRA M.
Continue with your current level of service she is greatPAUL P.
Although the truck was clean, it reaked of cigarette smoke and I'm allergic to smoke plus I have Asthma. It was the only truck available. I tried the online checkout/pickup, but the program didn't run well and eneded up going inside to process my pick up. The receptionist was very friendly and helpful.Chastity C.
On drop off I called facility phone number and spoke to with a manger of the storage facility. He acknowledged that I was dropping off the uhaul truck and stated that he would email the uhaul manager that I had dropped off the vehicle. I put furniture pads in the cab and Locked it up. Shannon called me today and was not nice to me. Ugly actually. I don't care about the $20. But, if I call a number and someone answers and says they acknowledge me turning in the vehicle, then as a customer, that means I've done what I'm supposed to do. Take the $20 bucks out of Shannon's pay, not mine.Donald B.
The online only pickup and drop-off is terrible. What happened to personal service?PHILLIP M.
NEVER Again!Robin K.
Drop box for key returns was not visible and instructions on how and where to drop the key off at the location was non existent.Austin L.
The customer service agent was not very friendly and not helpful. Had to wait for truck to be returned (it was late), she complained about U-Haul and just told me to call the 800 number to get rescheduled for another truck. Education on customer service and professional attitude might be helpful. Ultimately she did apologize and I did appreciate that.Nancy J.
Just make sure your monitor vehicles more that's all for any problems before issued out.Aleescia U.
Nothing special about the location.Ketan P.
Charge wasn't what i was quotedAdam P.
Your employee has the worst customer service that I have ever experienced. She was very rude to me and accused me of not following her instructions from the previous day It was not me because I rented the truck multiple days and had not ever met her. This woman is ruining your business by stereotyping and pre judging minority customers that helps to pay your bills. This person is hurting your business. FYI I teach business management at a local college and high school here in Bibb County. Will conduct follow up visit. Thanks for your time, Dr. G. E. SmithGeorge S.
More customer attention and politenessRamon S.
Hire friendly people and not the rude lady that was there. I want a refund because she was very rude to me and uhaul customer service. Nobody should be treated that way. If I dnt get a refund I will fill out a complaint form on BBB on this location and uhaul.Talmadge S.
The lady working at the return location was extremely rude. She yelled at me for not wearing a mask. She yelled, â€œIf you aren't wearing a mask I can't help you.â€ I didn't think I was going to be able to return the truck on time because of her. Only after persistently telling her I had to return the truck did she let me. She told me that I could leave the keys on the mat at the door and she would get them later. It was a very bad experience and a poorly maintained location. I will never go there again and I may use Penske instead of Uhaul next time fully because of this drop of location.Eric H.
Location did not have appliance dolly or blankets that I reserved. When manager called me to inform me, she asked if a hand truck or furniture mover would work. I asked her to confirm my understanding of those two items by describing them and she confirmed I was correct in understanding them. I did not ask for them in fact I said okay those won't work. She put them on my invoice and we had to go through removing them twice. First she removed the hand truck. And then assumed I wanted to furniture mover; I did not. Had to redo that also. Final bill showed furniture mover still on the invoice. To improve for future customers, don't make assumptions, confirm their wishes and ask questions if you are not certain; or even if you are.Joseph B.
Very Good !WOOK K.
The place is not connected to the place you park the truck. It next door to the lot but you have to leave the facility and repair. Attendant was unhelpful just pointing to signs, didn't let you enter the facility and never gave a hello, goodbye or thank you. Pretty poor U-Haul representative.Brian E.