While everything about the location was great, I had a pretty bad experience renting the U-Haul truck. I reserved the 10 ft truck online and got a confirmation email saying that I had reserved the 10 ft truck and utility dolly. However, when I got to the pickup location, the u-haul reservation that the worker was looking at said that I had only reserved the utility dolly. Then, to add the truck, I had to call U-Haul and wait on hold forever to speak with a representative. When I finally reached someone, he helped me reserve the truck just fine, but added the safe zone insurance without asking me if I wanted it. I didn't want it, but was charged, so I lost $14. I rate the total experience 2 stars out of 5 and was unhappy with the process. My call was forwarded to customer service for a discount but I waited on hold for more than 30 min until the line was disconnected, and never received a discount, although I should have for all of the trouble that U-Haul put me through.ALEXANDER G.
Moving Truck Rental in Los Angeles, CA at Beverlywood Tobacco
(Distribuidor de U-Haul del vecindario)
Los Angeles, CA 90035
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 2 p. m. - 9:30 p. m.
- Sab.: 9:30 a. m. - 9:30 p. m.
- Dom.: cerrado
Alquileres locales para mudanzas de ida o en la ciudad en Los Angeles, CA 90035
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
Comentarios de clientes
- 3.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
A more visible U-Hail sign on the street front would help. Had a hard time finding the place.Marion H.
When we dropped off our truck the two guys inside the store would not look at the truck or sign off that we delivered it. They wanted the keys and dolly and blankets but did not help us in any way confirming that we dropped off the truck in good condition and full of gas. They said they normally rent out vans for Uhaul and are not a drop off site. However, when we reserved the truck in Portland OR it was one of the sites we were allowed to drop off our truck. We chose this location based on it's closeness to our LA destination. These guys were not professional at all and only cared about their tobacco business...go figure. We had to call UHAUL which took way too long and then leave it up to chance that all would be okay. We took lots of pictures and were stressed that something would happen to the truck and we would be responsible. It was NOT UP TO UHAUL STANDARDS AND VERY UNPROFESSIONAL. WE WOULD NEVER RECOMMEND THIS LOCATION FOR UHAUL RENTALS OR DROP OFF! After all that we did get a final bill and were charged for gas, stating that the level was below their required 7/8, even though we followed their recommendation for how much gas to put in. This is the only proof that we got that Uhaul did get their truck back. Pretty poor...DANIEL W.
Had to leave the truck without the dropoff being done. Was a bit unsure if it would go through at all.Yaakov G.
SCAM! I drove 12 miles total and had the truck for exactly 2 hours (picked up at 11:30 and dropped of at 1:30). I used it to pick up a mattress and take it to my apartment to avoid shipping costs. It should have been $65 max. I asked for a receipt when I returned the truck and he just said it would get emailed to me the next day (Wouldn't tell me how much). I got the email and it was for $156. They charged me for driving 125 miles at $1.19/mile! I literally only drove 12 miles exactly.Hannah W.
Quick and easyfernando V.
Didn't get a proper carpet dolly or our desired number of blankets (5 vs the 20 we requested). The blankets smelled like smoke as well. Fortunately, the truck was in good shape and ran well for a 1,000 mile drive.ALEXANDER W.
Well since my recent rental went textbook perfect there is really no place I can go to with this. Every time I done a rental from U-Haul zero problems have come up. From where I live there is always a local U-Haul near by that if I don't dum out and don't try doing a reservation at the last moment, they have the type vehicle I would like to rent. The vehicles have all been pretty new and very clean. The employees I come in contact with are always cordial, accurate and personable. What else can I say?Robin A.
I specifically declined insurance but they shoved on my bill anyway after I returned the truck. I will fight you on this fraud!Alex F.
I can't believe this place would ever be allowed to rent the UHaul . Place was filthy as was the truck .Marta F.
The Vehicle rental facility was located in a tobacco smoke shop (hole in the wall Hookah smokey shop area), Covid19 protocol was NOT implemented, van was not sanitized or cleaned. My family and I had to sanitize, clean the windshield, cab, and cargo area. No receipt was available at the time of rental, either at the rental facility or in my email at the time I picked up the vehicle. I fueled the van to the 3/4 tank level 10 minutes prior to returning it (photo of gauge are available)! I am still upset about the entire rental process. I had to called U-Haul (800) 468-4285 to address all of the issues (except the fuel issue) with no satisfaction.Michael C.
I was charged $10 for cleaning, yet I returned the vehicle cleaner than I got it !Joseph J.
The car was extremely dirty inside and out. It was so dirty I drive it straight to a car wash to detail clean the car before I put my things near or inside the van.Cameron G.
Thanks for good servicevanik K.
Van was just filthy outside. After picking it up I had to wash all the widows to safely be able to see out of the windows. The interior was not very dirty but by far not clean. Overall the van was fine other than the dirtJEFF A.
Have better attendants in Uhaul's spots, require documents during the website sign-up, not at the moment of car pickup. I waited for 1 hour to have my driver license and photo ID confirmed.Luis Felipe O.
Tire nearly flat, door inoperable, did not have the equipment I reserved, a dolly. It's a nasty smelling smoke shop.Mary H.
Better signage to know that it's a U-Haul business there.Mel E.
The U-Haul reps were very helpful and friendlyEsther F.
Only place open on Christmas, so can't complain, but it is a smoke shop, so don't pick up from there if crack pipes and bongs offend you.Angela T.
not a typical u-haul location, it is in a convenience store that sells weed paraphernalia so inappropriate for familiesAndrea B.
The entire process was excellent. Quick and easy pick up and return of the truck.Jacob B.
OUT Mileage was not accurately reported, per my physical contract it was written as 1007mi by the Beverlywood Tobacco associate AND I took a photo of it for back up when I left at 6:40p. When I returned 15mi later it was listed on my bill as EIGHTY-FOUR mi driven which is impossible to drive in less than 3hrs in Los Angeles during rush hour, not to mention the expense of this. I am extremely frustated by this as I was driving 7mi to and from, stopped to add gas back and returned it at 8:20p sharp. I have been on hold for billing for about 20 minutes now which is making this experience worse as I was originally just annoyed, but now I am upset. Very disappointedBrittney W.
The UHaul did not come with the moving pads I ordered, which was a big problem. My understanding is that this was a failure on UHaul's part, not Beverlywood Tobacco.Steve E.
Waited for 15 minutes. Mileage was incorrect I drove 8 miles round trip and it over charged me. Fraud.David S.