It was a great experience with your company and equipment. Would use again if I need to.
Randall O
BA Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Los Angeles, CA 90004
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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BA Storage is TERRIBLE!! I was asked to help U-HAUL out by dropping my cargo van rental to another location. Never done that before. I get to the location before 1pm on Sun, March 10th and the attendant says "Why are you dropping this vehicle off here...we just don't accept vehicle like this". I showed him the text from U-Haul with their address to drop of the van off. He tells me to take it back to the original location (4167 Wester Ave). I begin to drive out and he runs to van and says "Yes its supposed to be here and it wasn't on my schedule, just leave the van". So I did. They charged me for a 2nd day ($69.80) and the Western location charged me for the same rental ($71.31). This rental has been a COMPLETE HEADACHE. I don't think I'll be doing you any FAVORS anymore... I got overcharged and drama at the storage facility. BA Storage his to get there business in order. Their INCOMPETENCE is Breathtaking!!
DEVOUX GVery nice staff.
Brian HOne of your employees battered me after cornering me and shouting obscenities at me, inches from my face (why he was anywhere near a woman half his size is beyond me, nevermind laying hands on one). He postured repeatedly as though he was going to strike me again, kept a flashlight directly in my eyes for several minutes, taunted me, and locked me in the office. I had to call the cops/paramedics. I have photo and video records of all of this. Clearly, this neighborhood U-Haul/BA Self Storage is running a scam and those employed there are violent and seemingly on drugs, given their volatile behavior and pupil size. They refused me paperwork where I could indicate the state of the truck and the fact that they were unable to furnish me with a dolly at the time of pickup, so I resorted to taking multiple geotagged and timestamped photos of the truck at the time of pickup. Two employees accused me of vandalizing the side of the truck with spray paint (though I have photos indicating that this was the state it was rented to me in and both admitted to the cops and later that the vandalism was pre-existing, and in fact, they’re actually had been more before they took paint thinner to some of it). They tried to refuse the truck back and attempted to send me to another location for drop off, despite the police urging them to and the fact that customer service stated that the scheduling office was no longer open and they were therefore unable to change the location drop off at that time. Customer service as well as the police suggested I continue to record the process as I had to resort to doing contactless drop off (although one of your employees attempted to physically intervene as I deposited the keys into the drop box — this is recorded and police witnessed it as well). In speaking with customer service for the umpteenth time that day, they confirmed that the employees at this neighborhood U-Haul/BA Self Storage have not yet marked the drop off as having been received, and have charged me exorbitant and arbitrary amounts of money, which do not reflect the original agreement. This was an unimaginably, horrific and deeply traumatizing experience. I have an attorney on retainer and intentions of pressing charges if we cannot resolve this internally.
Tabby TExcelente servicio
Edison C